Warranty Repair Functionality
Overview
Section titled “Overview”Corso’s Warranty Repair functionality lets you manage repair requests directly within warranty claims. Instead of defaulting to replacements or refunds, you can capture when customers want items repaired and coordinate shipping to your repair location. This supports a more sustainable approach to warranty management.
What You Can Expect
Section titled “What You Can Expect”With warranty repair support, you can:
- Ask customers whether they would prefer a repair during claim submission, using a custom field.
- Tag those claims (for example, Repair Requested) so your team can prioritize and filter them.
- Use the Repair resolution in the Corso Admin to manage repair workflows.
- Generate shipping labels to send items to your repair location.
- Keep customers updated with email notifications when shipments are created, using Klaviyo Flows or by sharing the label directly.
Key Features and Functionality
Section titled “Key Features and Functionality”Customer Experience
Section titled “Customer Experience”The Customer Portal does not include a built-in repair option. To let customers ask for a repair:
- Create a custom field such as “Would you prefer a repair?” with Yes and No options.
- Ask it on warranty claims with a Collect Additional Information automation.
Customers answer the question alongside their reason, photos, and any other information you collect.
Admin Workflow
Section titled “Admin Workflow”Tagging Repair Claims
Section titled “Tagging Repair Claims”- Create a Tag Claim automation that runs at Claim Creation and applies a tag such as Repair Requested when the customer answers yes.
- Tags allow your team to quickly filter and manage repair-related claims in the warranty claims list.
Resolution: Repair
Section titled “Resolution: Repair”- Your team reviews claim details and media.
- If repair is approved, open the resolution editor for the item and choose Repair.
- Repair is available for items requested as Warranty Review, which is the default for warranty claims.
Shipment Creation
Section titled “Shipment Creation”- Your team generates a shipment so the customer can send the product to the designated repair location.
- Choose the repair destination from your return locations (e.g., a dedicated repair shop).
- Shipping labels can be generated directly, pulling product weight and details from Shopify.
Customer Communication
Section titled “Customer Communication”- If Klaviyo Flows are in place, the Corso: Claim Shipment Created event can trigger an email with the label. See Klaviyo Events Guide.
- Alternatively, your team can download the label and provide it directly to the customer.
Repair Process Completion
Section titled “Repair Process Completion”- Once shipped, the product is sent to the repair location for service.
- Finalize the claim in Corso once the repair process is complete.
Q: Can customers choose repairs by default? No. Customers can only request a repair if you add a repair question to your warranty flow with a custom field.
Q: Do repairs replace other resolution methods? No. Repair is an additional option alongside Refund, Gift Card, and Replacement Order. If a repair is not possible, you can change the item to another resolution before finalizing.
Q: What if the product has no weight in Shopify? Your team will need to manually add product weight before generating shipping labels.
Q: Can repairs be managed with multiple repair locations? Yes. You can configure multiple return or repair destinations and select the appropriate one when creating a shipment.
Q: How are customers updated about repair status? Use Klaviyo Flows tied to shipment events, or provide updates manually via email or customer service channels.