Warranty Dashboards in Corso
Overview
Section titled “Overview”Corso’s Warranty Dashboards give you insight into how your warranty program is performing. The dashboards are organized into four report tabs — Overview, Products, Reasons, and Operations — each focused on a different dimension of warranty activity. Use them to track claim volumes, resolution patterns, product issues, and operational costs, then share or export the data with your team or manufacturers.
What You Can Expect
Section titled “What You Can Expect”With Warranty Dashboards, you can:
- Monitor warranty request volumes and trends over time
- Track which products and product types drive the most claims
- Understand the most common warranty reasons reported by customers
- Measure costs associated with return labels
- See how claims move through resolution statuses
- Filter all data by date range using preset or custom date windows
- Switch between created date and finalized date on reports that support both
Report Tabs
Section titled “Report Tabs”The Warranties dashboards are divided into four tabs. Each tab contains KPI tiles, over-time charts, and ranked breakdowns relevant to that topic.
Overview
Section titled “Overview”Time Metrics
- Time from order to claim — average number of days between when an order was placed and when a warranty claim was submitted
- Time from claim submitted to resolved — average number of days from claim creation to resolution, measured by the day the request was finalized
Claim Volume & Costs
- Number of claims submitted over time
- Return label cost — total label spend for the selected period
- Average return label cost — mean label cost per claim
- Items currently in transit for return
Status Metrics
- Claims ready for review (by reason and total count)
- Resolution status breakdown by item
- Resolution methods breakdown by item
A high-level snapshot of your warranty program for the selected date range.
KPI tiles
- Products requested — total warranty items submitted
- Products approved — items that have been approved
Charts and rankings
- Product requests over time — line chart of submitted items by day or month
- Approved products over time — line chart of approved items, plotted by finalized date
- Requests by status — ranked breakdown of items across claim statuses
- Resolution status — ranked breakdown of resolved items by their resolution status
- Top approved reasons — the ten most common reasons on approved claims
- Requests by product type — items grouped by product type
- Resolutions — items grouped by resolution method
Products
Section titled “Products”A closer look at which products are involved in warranty claims. Reports on this tab can be viewed by Created date or Finalized date.
KPI tile
- Warranty items — count of items across all warranty claims
Charts and rankings
- Items over time — line chart of items by day or month
- Product types — table of product types with item count and item value
Reasons
Section titled “Reasons”A breakdown of why customers are filing warranty claims. Data is plotted by created date.
- Submitted reasons — expandable table grouping claims by reason, with reason detail available when you open a row. Columns show item count and requested amount.
This tab is useful for sharing recurring issue data with manufacturers or for identifying product quality patterns.
Operations
Section titled “Operations”Metrics focused on the movement and cost of warranty claims in progress. Data is plotted by created date.
KPI tiles
- Items in transit — items currently on their way back to your return location
- Return label cost — total label spend for the selected period
Charts and rankings
- Items in transit over time — bar chart showing items whose label was scanned each day
- Ready for review reasons — reasons driving claims that are waiting on your team
- Resolution status — breakdown of resolved items by resolution status
- Resolution methods — breakdown of items by resolution method
Date Filtering and Date Type
Section titled “Date Filtering and Date Type”A Date filter appears at the top right of the dashboards page. You can choose a rolling preset (such as Last 30 days) or set a custom start and end date.
On the Products tab, a Date type selector lets you switch between Created date and Finalized date. Changing the date type shifts what the charts and KPI tiles measure without changing your selected date range.
Individual widgets may use a fixed date field regardless of your date type selection. For example, the Approved products over time chart on the Overview tab always plots by finalized date, since that is the meaningful moment for approved items.
Q: Can I filter by product variant? The dashboards group data by product type. Variant-level filtering is not available directly in these reports.
Q: Are metrics based on when a claim is created or finalized? Both. Most tabs default to created date, and the Products tab lets you switch between created date and finalized date using the Date type selector.
Q: Can I export dashboard data? Yes. Tables can be exported for reporting or manufacturer communication.
Q: Are these dashboards only for warranties? No. If returns are also enabled on your account, a Returns tab appears alongside Warranties at the top of the dashboards page.