Shop Now

Let customers shop with return credit during the Returns and Exchanges flow.

Shop Now allows customers to browse your storefront and use their return credit to purchase new items during the return process. Instead of taking a refund or store credit, customers choose their own replacement products, add additional items, and check out through the Corso return flow.

Shop Now is in beta.

What You Can Expect

With Shop Now enabled, brands typically see:

• Higher retention of revenue — Customers are more likely to shop using their credit instead of selecting a refund option.
• Incremental revenue from upsells — Customers can add additional products and pay any difference when submitting the return.
• A shopping experience on your own site — Customers shop your real storefront, with their credit shown as they go. This works whether your return portal is embedded on your site or not.
• Clear revenue tracking — The claim ledger shows retained revenue, new revenue, and total benefit.

Requirements

• The Checkout Plus checkout script must be enabled in your Checkout Plus settings.
• Stripe must be connected in your Integration settings.
• Shop Now is offered on returns only, not warranty claims.

How Shop Now Works

1. Customer starts a return

The customer selects the items they want to return and chooses a resolution. Brands can offer alternatives first through Advanced Exchanges, such as size swaps, upsells, or similar products.

2. Customer chooses to shop instead

If the customer chooses a refund or store credit, and a Shop Now rule matches, they see the Shop Now screen after reviewing their items. Items being exchanged don’t count toward the credit. Here they see:

• Your credit, the return credit amount, with any bonus you offer
• Why shop now? and the benefits you configured

They click Start Shopping to continue, or No thanks, continue with return to finish their return as usual.

3. Corso sends them to your storefront

The customer is sent to the page you chose in the rule. A floating button shows their remaining Credit or Payment Due, and updates as they add items to their cart.

4. Customer shops like normal

Customers can browse your site, add multiple items, and update their selections as they go.

5. Customer checks out and returns to their claim

When the customer clicks checkout, the Checkout Plus script finishes the Shop Now session instead of opening your normal checkout, and sends them back to the return portal. They see their selected items and click Continue with Return. Their return summary shows:

• Original return credit
• Bonus amount, if any
• Selected items
• Any remaining payment due

If they owe a difference, they pay it by card when they submit. The payment is charged at submission.

6. Claim appears in the Corso Admin

Inside the claim, merchants see:

• Items added through Shop Now, marked Shop Now
• The items being returned and the items purchased
• Payment details for any upsell amount
• Any Shop Now Incentive in the claim summary
• The Claim ledger card, showing:
  • Total Benefit
  • New Revenue, from upsells, fees, and Shop Now orders
  • Retained Revenue
  • A full ledger of credits, deductions, and payments

When the claim is finalized, Corso creates a new Shopify order for the Shop Now items, discounted to $0 with your Replacement Order Discount Code. The claim can be finalized manually or with your auto-finalize rules.

Feature Details

Advanced Exchanges

Before reaching Shop Now, customers can be offered curated product groups for exchanges or upsell opportunities. This helps direct customers toward preferred replacement items. Learn more about Advanced Exchanges.

Credit Button

While shopping, customers see a floating button with their credit remaining, or the payment due once their cart is worth more than their credit. Clicking it opens a short explanation of how their credit works.

Bonus Incentive

You can offer a bonus as a fixed amount or a percentage of the return credit. The bonus applies only when the customer spends more than their credit, up to the bonus amount. A customer who spends less than their credit doesn’t receive the bonus.

Claim Benefit Reporting

The Claim ledger card highlights the financial value of Shop Now, including:

• Total revenue retained from the returned item
• Additional revenue collected from new purchases
• Combined claim benefit for reporting and analysis

Implementation

Most brands can launch Shop Now by:

1. Enabling the Checkout Plus checkout script and connecting Stripe
2. Creating a Shop Now rule in Settings > Returns > Shop Now
3. Setting the conditions in which customers are eligible to shop now
4. Choosing a landing page for shoppers to be directed to once they decide to shop now
5. Setting an optional incentive amount
6. Adding any benefits you want to highlight to customers

See Shop Now Implementation for step-by-step setup.

Frequently Asked Questions

Can customers buy multiple items?

Yes. They can add as many items as they want and pay the remaining balance.

Does Shop Now replace standard exchanges?

No. Customers can still select an exchange for any item. Shop Now is offered for the items they choose to return for a refund or store credit.

Can we customize the incentive amount?

Yes. Brands can offer no incentive, a fixed bonus, or a percentage bonus.

How does fulfillment work?

Items purchased through Shop Now are placed as a new order in Shopify and follow your normal fulfillment process.

What if the customer changes their mind?

You can edit a Shop Now line item inside the claim after it is submitted. Editing it forfeits any remaining value, and funds already collected are not refunded automatically.