Restock Inventory Automation

Corso’s Restock Inventory Automation gives you full control over how and when returned items are restocked. Since every brand handles restocking differently, this automation allows you to set clear rules that define when products should be added back to inventory, which locations they should return to, and under what conditions items should be excluded.

What You Can Expect

Managing restocks can quickly become complex, especially when different products, fulfillment centers, and customer scenarios are involved. This automation helps simplify and standardize the process while giving you flexibility to fine-tune your strategy. Key benefits include:

Control and flexibility: Decide which products get restocked, where, and under which conditions.
Error prevention: Avoid putting damaged or unapproved items back into stock.
Location-specific restocking: Route items back to the appropriate Shopify location.
Time savings: Automate repeatable rules while still giving your team the option to override when needed.
Improved accuracy: Ensure your Shopify inventory reflects only sellable products.

How It Works

Creating a Restock Rule

Select Restock Inventory as your automation type.
Under At, choose Claim Finalization to restock when the claim is finalized, or Return Shipment Status Update to restock when the carrier reports a status you choose, such as Delivered.
Add any number of conditions based on claims, customers, orders, products, or tags. Inspection Grade and Order Fulfillment Location are common choices.
Set Platform to Shopify and choose the Inventory State:
- Available: Item is restocked as sellable.
- Damaged: Item is restocked as damaged, shown as unavailable in the Shopify Admin.
- None: Item is not restocked.
Select the Restock Location (pulled directly from Shopify) to determine where the product should be returned. If you leave it empty, Corso uses the location that fulfilled the order.

Corso evaluates the rules for each item on the claim, and the first matching rule by priority applies. Once an item has been restocked, later triggers won’t restock it again. An item a rule set to None can still be restocked by a rule at a later trigger.

If no rule matches an item, Corso does not restock it.

Example Scenarios

Always restock: Create a blanket rule to return all products to a single location as available.
Conditional restock: Route items to different locations based on product tags, claim reasons, or customer region.
No restock for damaged items: Exclude items marked with damage-related claim reasons or inspection grades.

Prioritizing Rules

Multiple restock rules can exist simultaneously.
Rules can be prioritized, ensuring the most specific scenarios take precedence.

Restocking based on inspections

If your team inspects returned items, you can use the result to decide how each item is restocked. During claim review, your team adds an inspection with a grade to each item. See Setting Up Claim Inspections for setup.

Then add an Inspection Grade condition to your restock rules. For example, restock items graded A-Stock as Available, items graded B-Stock as Damaged, and items graded Dispose with None. Grade names depend on how your store is set up.

Add inspections before you finalize the claim. The grade is read when the claim is finalized.

Implementation

To implement Restock Inventory Automation:

Go to Settings → Automations in the Corso Admin and create a Restock Inventory rule.
Choose when the rule applies and define conditions (products, claim reasons, inspection grade, tags, etc.).
Set the Inventory State (Available, Damaged, None).
Select the Restock Location in Shopify.
Save and prioritize your rules.

FAQs

Q: What happens if I don’t set up a rule?
Corso does not restock items. Create rules to automate restocking based on your needs. Without a matching rule, items require manual handling in Shopify.

Q: Can I restock to inventory systems outside Shopify?
Not today. Restock rules update Shopify inventory. If you use a different system, please reach out to our support team to discuss your options.

Q: Can I have multiple restock rules?
Yes. You can create as many as needed and prioritize them so the correct rule applies in every scenario.