Quick Ship
Overview
Section titled “Overview”Quick Ship is a streamlined way to generate shipping labels for claims with just one click. Instead of manually configuring shipment details each time, Quick Ship uses your pre-set default location and automatically creates a label with the lowest-cost shipping option. This makes the process faster and more efficient when most shipments go to the same return location.
What You Can Expect
Section titled “What You Can Expect”With Quick Ship, you can:
- Reduce shipment creation from multiple steps to a single click
- Automatically generate a shipping label using the cheapest available option
- Save time for your team when processing warranty or return claims
- Maintain consistency by always shipping to a single, pre-configured return location
Key Features and Functionality
Section titled “Key Features and Functionality”Using Quick Ship on an existing claim
Section titled “Using Quick Ship on an existing claim”- The Quick Ship button is available on any claim where a shipment hasn’t been created yet.
- When selected, Quick Ship automatically:
- Sets the From Address as the customer’s address
- Sets the To Address as your default return location (configured in Shipping Policy)
- Generates a label using the lowest-cost shipping option
- The shipment is created instantly, skipping the manual label setup process.
Using Quick Ship when creating a claim
Section titled “Using Quick Ship when creating a claim”When you create a return or warranty claim manually in the Corso Admin, a Quick Ship toggle appears at the bottom of the claim create form. Enabling it generates a return label immediately when the claim is submitted, without any additional steps after saving.
The toggle is labeled Quick Ship with the description: Immediately generate a return label using the default shipping provider, selecting the cheapest postage rate.
The toggle appears only when all of the following conditions are met:
- The claim type is Return or Warranty (not Shipping Protection)
- A Quick Ship location is configured in Settings > Shipping Policy
- A shipping provider (EasyPost or Vesyl) is connected in your integration settings
If the label cannot be generated after the claim is submitted, the claim is still created and a notification appears indicating the label could not be produced. You can generate the label manually from the claim detail page.
Standard Shipping vs. Quick Ship
Section titled “Standard Shipping vs. Quick Ship”- Standard Shipping: Manually configure addresses, choose label or slip, and select from multiple shipping options. More flexible, but takes more steps.
- Quick Ship: One-click process that uses pre-defined settings. Faster but limited to one return location.
- Go to Settings > Shipping Policy.
- Define your return locations.
- Select the location you want to use for Quick Ship.
- Toggle Enable Quick Ship.
Note: Only one location can be enabled for Quick Ship at a time.
Once enabled, the Quick Ship button will appear on claims where shipments are not yet created, and the Quick Ship toggle will appear on the claim create form for return and warranty claims.
Q: Can I enable Quick Ship for multiple locations? No. Only one return location can be configured for Quick Ship at a time.
Q: What shipping option does Quick Ship use? Quick Ship automatically selects the cheapest available label option.
Q: Can I still create a shipment manually? Yes. You can always use the manual process if you need to select a specific carrier, service, or destination.
Q: Where is Quick Ship available? Quick Ship appears as a button on claims that do not yet have an associated shipment, and as a toggle on the claim create form for return and warranty claims.
Q: What happens if the label fails when I use the Quick Ship toggle on the claim create form? The claim is created successfully. A notification appears to let you know the label could not be generated, and you can create the label manually from the claim detail page.