Quick Ship
Overview
Section titled “Overview”Quick Ship is a streamlined way to generate a return shipment for claims with just one click. Instead of manually configuring shipment details each time, Quick Ship uses your pre-set default location and automatically creates a label with the lowest-cost shipping option. If Happy Returns is enabled on your account, Quick Ship can also generate a Happy Returns QR code for consolidated drop-off, with no box or label needed.
What You Can Expect
Section titled “What You Can Expect”With Quick Ship, you can:
- Reduce shipment creation from multiple steps to a single click
- Automatically generate a shipping label using the cheapest available option
- Offer customers a Happy Returns drop-off QR code when the Happy Returns integration is active
- Save time for your team when processing warranty or return claims
- Maintain consistency by always shipping to a single, pre-configured return location
Key Features and Functionality
Section titled “Key Features and Functionality”Using Quick Ship on an existing claim
Section titled “Using Quick Ship on an existing claim”- The Quick Ship button is available on any claim where a shipment has not been created yet.
- When selected, a Quick Ship modal opens. The modal shows a Return Method selector when more than one method is available.
- Available return methods depend on your integration settings and the customer’s shipping address:
- Happy Returns — appears when the Happy Returns integration is enabled and the customer’s shipping address is in the United States. Corso generates a QR code the customer uses to drop off at any Happy Returns Return Bar® location. No box or label is needed.
- Shipping Label — appears when a label provider (EasyPost or Vesyl) is connected and a Quick Ship return location is configured. Corso generates a prepaid label using the cheapest available postage rate.
- When only one method is available, no selector is shown and that method is used automatically.
- For label shipments, Quick Ship automatically sets the From Address as the customer’s address and the To Address as your configured Quick Ship return location.
- For Happy Returns shipments, the destination shown is Happy Returns Return Bar® rather than a specific warehouse address.
- Clicking Ship It creates the shipment instantly.
Using Quick Ship when creating a claim
Section titled “Using Quick Ship when creating a claim”When you create a return or warranty claim manually in the Corso Admin, a Quick Ship toggle appears at the bottom of the claim create form. Enabling it generates a return label immediately when the claim is submitted, without any additional steps after saving.
The toggle is labeled Quick Ship with the description: Immediately generate a return label using the default shipping provider, selecting the cheapest postage rate.
Quick Ship will only create a shipment when all of the following conditions are met:
- The claim type is Return or Warranty (not Shipping Protection)
- There is only one Quick Ship method available
- A Quick Ship location is configured in Settings > Shipping Policy
- A shipping provider (EasyPost or Vesyl) is connected in your integration settings
If the label cannot be generated after the claim is submitted, the claim is still created and a notification appears indicating the label could not be produced. You can generate the label manually from the claim detail page.
Standard Shipping vs. Quick Ship
Section titled “Standard Shipping vs. Quick Ship”- Standard Shipping: Manually configure addresses, choose label or slip, and select from multiple shipping options. More flexible, but takes more steps.
- Quick Ship: One-click process that uses pre-defined settings. Faster but limited to one return location or Happy Returns drop-off.
- Go to Settings > Shipping Policy.
- Define your return locations.
- Select the location you want to use for Quick Ship.
- Toggle Enable Quick Ship.
Note: Only one location can be enabled for Quick Ship at a time. If you use Happy Returns, Quick Ship is available for US customer addresses without a separate Quick Ship location configured.
Once enabled, the Quick Ship button will appear on claims where shipments are not yet created, and the Quick Ship toggle will appear on the claim create form for return and warranty claims.
Q: Can I enable Quick Ship for multiple locations? No. Only one return location can be configured for Quick Ship at a time.
Q: What shipping option does Quick Ship use? For label shipments, Quick Ship automatically selects the cheapest available rate. For Happy Returns drop-off, Corso generates a QR code instead of a label — no postage selection is needed.
Q: Can I still create a shipment manually? Yes. You can always use the manual process if you need to select a specific carrier, service, or destination.
Q: Where is Quick Ship available? Quick Ship appears as a button on claims that do not yet have an associated shipment, and as a toggle on the claim create form for return and warranty claims.
Q: When does the Return Method selector appear in the Quick Ship modal? The Return Method selector appears when both Happy Returns consolidated drop-off and a prepaid label are available for a claim. If only one method is available, it is used automatically with no selector shown.
Q: Does Quick Ship work without a label provider if I have Happy Returns? Yes. When the Happy Returns integration is enabled and the customer’s address is in the United States, Quick Ship is available even if no EasyPost or Vesyl provider is configured.
Q: What happens if the label fails when I use the Quick Ship toggle on the claim create form? The claim is created successfully. A notification appears to let you know the label could not be generated, and you can create the label manually from the claim detail page.