Order Hub and Program Name Customization
Getting started
Section titled “Getting started”What is it?
Section titled “What is it?”The order hub is the page customers land on after looking up an order in the Customer Portal. You can customize how it and your programs are labeled throughout the portal. Whether you prefer the word guarantee instead of warranty, or want text that better reflects your brand, these settings give you control.
What customers see on the order hub
Section titled “What customers see on the order hub”Depending on which features you have turned on, the order hub shows:
- Tracking for the order’s shipments.
- An Edit Order card, if Order Editing is turned on. Its text comes from the Description and Expired Description settings on the Order Editing page.
- A section for starting a return, warranty, or shipping protection claim, using your Order Hub Title and Order Hub Description. It also appears when the order already has a claim.
If the order was cancelled, the hub shows a notice with the cancellation date instead of tracking.
Key details
Section titled “Key details”All of these settings are in Settings > Theme in the Corso Admin.
Order Hub card
Section titled “Order Hub card”- Order Hub Title: The heading for the request section. If left blank, Corso builds it from the programs you offer, such as “Returns & Warranties.”
- Order Hub Description: Text shown under the title, often used for custom instructions or reminders about the request process. If left blank, Corso shows a default description. While an order is not yet fulfilled, customers see a message asking them to check back later instead.
- Require Phone Number: Require a phone number to complete a return.
Warranty Customization card
Section titled “Warranty Customization card”- Program Name: The customer-facing name of your warranty program. Choose Warranty or Guarantee. The name updates throughout the customer experience, including the default order hub title.
- Warranty Submission Text: The message shown on the overview page after a customer submits a warranty claim.
- Require Phone Number: Require a phone number to complete a warranty claim.
Overview card
Section titled “Overview card”- Manual Review Submission Title and Manual Review Submission Description: The message shown on the overview page after a customer submits a request with items marked for manual review.
Key benefits
Section titled “Key benefits”- Match language to your brand (for example, guarantee vs. warranty).
- Clarify customer expectations with your own instructions and confirmation messages.
- Create a more cohesive return and warranty experience.
- Go to Settings > Theme in the Corso Admin.
- Update the fields in the Order Hub, Warranty Customization, and Overview cards.
- Click Save to apply your changes across the portal.