Understanding Your Shipping Protection Invoices
Overview
Section titled “Overview”Once you are live with Shipping Protection, you will receive a weekly invoice every Tuesday from [email protected]. This invoice breaks down all Shipping Protection activity for the week, including revenue collected, claims resolved, refunds issued, and your final invoice total.
This article walks through how to read your invoice and understand how billing works.
What You Can Expect
Section titled “What You Can Expect”By reviewing your Shipping Protection invoice, you will be able to:
- Track weekly revenue and see the total amount collected from Shipping Protection on your storefront.
- Review resolved claims and understand which orders were reordered or refunded by Corso’s customer service team on your behalf.
- Confirm your rev share and see exactly how the remaining balance is split between Corso and your Shopify account.
- Match Shopify charges and correlate each invoice total to a Corso usage charge on your Shopify invoice.
Finding Your Invoice
Section titled “Finding Your Invoice”Invoices are sent every Tuesday from [email protected]. If you have not received one, search your inbox for that address.
If you would like additional team members to receive invoices, reach out to Corso and we can add any email addresses to the distribution list.
Invoice Breakdown
Section titled “Invoice Breakdown”Amount Collected
Section titled “Amount Collected”This is the total Shipping Protection revenue collected from your storefront for the week. Every order where a customer paid for Shipping Protection is included here.
You can click Details / CSV to download a line-by-line breakdown of every order and the amount paid for Shipping Protection.
Because Shipping Protection runs through your Shopify store like any other product or shipping line, all funds are collected directly into your Shopify account.
Orders Resolved
Section titled “Orders Resolved”This section shows the total dollar amount Corso’s customer service team covered in reorders for the week.
Click Details / CSV to see a full list of resolved orders, including:
- The original order number
- The new order number
- The amount covered
Refunds
Section titled “Refunds”This section shows the total dollar amount issued in refunds for the week.
Click Details / CSV to see every refund processed and the amount for each.
How the Balance Is Calculated
Section titled “How the Balance Is Calculated”Corso deducts the Orders Resolved and Refunds totals from the Amount Collected.
The funds used to cover reorders and refunds stay in your Shopify account. Corso never moves those funds.
After those deductions, the remaining balance is split according to your rev share agreement. Corso’s portion becomes the Invoice Total, which is the only amount Corso collects from your Shopify account.
Example: 50% rev share
Section titled “Example: 50% rev share”| Line Item | Amount |
|---|---|
| Amount Collected | $1,000 |
| Orders Resolved | -$250 |
| Refunds | -$150 |
| Remaining Balance | $600 |
| Corso Rev Share (50%) | $300 |
| Merchant Rev Share (50%) | $300 |
| Invoice Total | $300 |
In this example, Corso would collect only the $300 Invoice Total through Shopify billing.
How Corso Collects Payment
Section titled “How Corso Collects Payment”Corso does not collect payment at the time the invoice is issued.
Instead, the Invoice Total is collected through your Shopify invoice as a Corso usage charge. Shopify invoices typically run once a month, though your cadence may vary depending on your Shopify billing setup.
Each Corso usage charge on your Shopify invoice will correspond directly to a weekly Corso invoice total, so you can match them up one-to-one.
Adjustments
Section titled “Adjustments”If you see an Adjustments line on your invoice, it means your invoice from the prior week was $0.
Why would an invoice be $0?
Section titled “Why would an invoice be $0?”A $0 invoice occurs when reorders and refunds for a given week outweigh the amount collected.
When this happens, Corso does not invoice you for that week and instead carries the outstanding balance forward as a rolling adjustment.
This ensures you are fully reimbursed for all reorders and refunds before Corso takes any rev share.
How adjustments appear
Section titled “How adjustments appear”On the following week’s invoice, the adjustment amount will be listed as a deduction before the rev share split is calculated.
Example: 50% rev share with a $100 adjustment carried forward
Section titled “Example: 50% rev share with a $100 adjustment carried forward”| Line Item | Amount |
|---|---|
| Amount Collected | $900 |
| Orders Resolved | -$200 |
| Refunds | -$100 |
| Prior Week Adjustment | -$100 |
| Remaining Balance | $500 |
| Corso Rev Share (50%) | $250 |
| Merchant Rev Share (50%) | $250 |
| Invoice Total | $250 |
Q: When are invoices sent?
Invoices are sent every Tuesday from [email protected].
Q: Does Corso take money directly from my Shopify balance?
Corso only collects the Invoice Total, which appears as a usage charge on your Shopify invoice. All other funds, including reorder and refund coverage and your rev share portion, remain in your Shopify account.
Q: What does a $0 invoice mean?
A $0 invoice means that claims and refunds for that week exceeded the amount collected. Corso carries the balance forward as an adjustment on the following week’s invoice to ensure you are fully covered before any rev share is taken.
Q: Can I get a detailed breakdown of what is on my invoice?
Yes. Each section of the invoice includes a Details / CSV link that provides a line-by-line breakdown of the relevant orders or refunds.
Q: How do I match my Corso invoices to my Shopify charges?
Each Corso usage charge on your Shopify invoice corresponds to a single weekly Invoice Total. You can match them up by amount and approximate date. Corso is happy to help you reconcile these if you have questions.
Q: Can I add other team members to receive invoices?
Yes. Contact Corso and we can add any email addresses you would like to the invoice distribution list.