Helping Customers Identify the Right Product for Registration

Registering Products Sold Through Retail Partners

Use this setup when you offer products through retail partners like Costco or other non-Shopify channels and need a streamlined way for customers to register their products accurately.

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The Problem

When customers purchase through retail locations, they may not know the exact product name—or how to enter it correctly—during registration. This often results in:

• Failed registrations
• Customer confusion
• Increased support requests

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The Solution

With Corso Registrations, you can:

• Collect essential order and customer details like name, email, estimated purchase date, and proof of purchase
• Guide customers to the correct product using a custom product lookup page, helping them confidently register what they bought

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How It Works

Registration Form

The Corso registration form collects:

• Standard fields: name, email, estimated purchase date, and original purchase location. Address is collected if you turn on Collect Address.
• Optional custom fields (e.g., a serial number)
• Proof of purchase (e.g., receipt upload), required if you turn on Require Proof of Purchase

Product Selection Page

On the next step, customers search for their product by name, SKU, or barcode. This page can also show a button that sends them to a page on your site.

In Settings → Registrations → Text Customization, set:

• Product Identification URL: The page the button links to.
• Product Identification Button Text: The label on the button, such as Find Your Product Here.
• Product Identification Detail Text: Instructions shown next to the button.
• Product Identification Search Placeholder: The placeholder in the search field.

Product Lookup Page

Create a dedicated page on your site, such as a Shopify page, that helps customers recognize what they bought:

• Show all eligible products for registration
• Display product images, names, and optional descriptions
• Add a “Copy Product Name” button to make searching easier. This is part of your own page, not a Corso feature.

Customer Flow

1. Customer lands on the Registration Form and completes it
2. On the product selection page, they click your identification button to open the Product Lookup Page
3. They visually identify their product
4. They copy the product name and paste it into the search field
5. They select the product and submit the registration

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Why This Matters

This simple setup greatly improves the customer experience by eliminating friction and confusion. It also leads to:

• Better registration accuracy
• Fewer support tickets
• Cleaner data for downstream warranty processing

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Need Help?

If you want help setting up a page like this for your brand, reach out to the Corso team!