Allow Multiple Claims

Corso lets you control whether customers can submit more than one warranty claim against the same item. Allow Multiple Claims is on by default, so customers can file a new warranty claim on an item even if they have already filed one for it. Turning it off blocks new warranty claims on an item once warranty claims cover its full purchased quantity.

When to use this

Keep this setting on for products where separate issues can come up over time. For example, a backpack’s zipper breaks and is repaired, and months later a buckle breaks. With the setting on, the customer can file a second claim for the buckle.

Turn it off if each item should only ever receive one warranty outcome.

How it works when turned off

• Corso compares the quantity already on warranty claims for an item with the quantity purchased.
• Once warranty claims cover the full purchased quantity, the item shows Warranty Claim Already Submitted in the Customer Portal and cannot be selected.

The setting applies to warranty claims only. Return eligibility is not affected.

How to change it

1. In the Corso Admin, go to Settings → Warranties.
2. Toggle Allow Multiple Claims on or off.
3. Click Save.

Things to keep in mind

• Each claim is still evaluated and processed individually.
• This setting does not bypass any other eligibility rules, such as the warranty window.
• If you are concerned about repeat claims, review Claim Risk alongside this setting.