Registration Settings Overview

Overview

This article provides a high-level overview of the registration settings available in Corso. These settings allow you to define which products can be registered, how customers interact with your registration flow, and what information you collect from them.

What You Can Expect

With Corso’s registration settings, you can:

Control which products customers can register using automation rules and product groups.
Decide whether registrations can immediately trigger warranty claims.
Customize the customer experience with a dedicated URL, messaging, and a product lookup page.
Collect the right information from your customers, including proof of purchase, address, marketing consent, and custom fields.
Manage registration channels to align with where your products are sold.
Restrict the countries customers can choose when they enter an address.

These options ensure flexibility, helping you tailor the registration flow to your brand’s policies and customer experience goals.

Key Features and Functionality

Enable or Disable Registrations

Go to Settings → Registrations. Click Turn On at the top of the page to offer registrations, or Turn Off to stop. You can configure every setting while registrations are off.

Sales Channels

Add the sales channels (e.g., Amazon, retail store, DTC site) where customers may have bought your products. These are purchase locations, not Shopify sales channels.
Customers pick one as the Original Purchase Location. See Registration Sales Channels.

Register a Product Automations

Create automation rules that decide which product group customers can register. Customers cannot register anything until you add at least one sales channel and at least one Register A Product rule.
Each rule points to one product group and can be limited by conditions such as Registration Channel, Registration Estimated Purchase Date, or Registration Days Since Purchase Estimate.
Only the first matching rule, in the order shown, is used. Drag rules to reorder them.
A rule with no conditions applies to every registration, and most stores use one rule like this. See Defining Products Eligible for Registration.

General Settings

Customer Portal Registration URL: Each brand receives a dedicated registration URL you can share or embed. When Offer Retail Warranty Claims is on, customers can also reach registration from the order lookup page.
Offer Retail Warranty Claims: Lets customers start a warranty claim from the registration confirmation page, and adds a link to registration on the order lookup page. If this is off, customers start a claim separately later.
Registered products are only eligible for warranty claims, never returns or exchanges. The warranty window starts at the estimated purchase date.
Use Product List Price: Creates registrations with the product list price. When off, registered products are recorded at $0, so refunds or gift cards for registration claims start at $0 and must be entered manually.

Data Collection

Require Proof of Purchase: Customers must upload a receipt, invoice, or other proof of purchase. The upload field is always shown, but it is only required when this is on.
Collect Email Marketing Consent: Adds an opt-in checkbox. See Collecting Marketing Consent.
Collect Address: Asks for the customer’s address during registration. An address is always collected when a warranty claim is created from a registration. When this is on, you can also set Country Options to limit the countries customers can choose, and turn on Require Address Phone Number.

Custom Fields

Add fields to collect unique information during registration, such as serial numbers or product-specific details.
Mark each field as Required or leave it optional.
Custom fields are shared across Corso and can be reused in returns or warranty flows. See Custom Fields in Registrations.

Text Customization

Customize the customer-facing text at the key stages of the flow:
- Order Lookup Start Registration Text: The prompt on the order lookup page that sends customers to registration. It only appears when Offer Retail Warranty Claims is on.
- Product Identification URL, Button Text, Detail Text, and Search Placeholder: Point customers to a page on your site that helps them identify their product.
- Submission Success Text: The message on the confirmation page.

Brands that don’t sell on Shopify

Customers pick the product they bought from your Corso product catalog. That is usually your Shopify products, but products can also be added through the Corso API. Customers register first, then start a warranty claim from their registration.

Example Flow for Customers

Customer visits your registration URL.
Enters their name, email, estimated purchase date, original purchase location, and any information you require, such as proof of purchase, address, or custom fields.
Selects the product they bought, and the quantity.
Submits the registration.
Sees a confirmation message with their registration number, plus the option to start a claim if you offer retail warranty claims.