Order Editing
Corso’s Order Editing functionality gives your customers the ability to make changes to their orders after checkout while still allowing you as the brand to maintain control through flexible rules. Customers can update their shipping address, cancel an order, remove shipping protection, adjust product quantities, update their email, change their shipping method, or apply a discount code — and you can decide when and how each option appears.
What You Can Expect
Section titled “What You Can Expect”Order Editing reduces support tickets, prevents shipping errors, and creates a better customer experience by letting customers self-manage simple fixes. At the same time, you maintain full control over what edits are possible, when they can be made, and for which customers. Key benefits include:
- Fewer customer service inquiries: Customers fix small mistakes on their own.
- Reduced fulfillment errors: Address changes before fulfillment mean fewer reshipments.
- Increased flexibility: Allow edits based on order status, customer tags, or other custom conditions.
- Better customer satisfaction: Easy self-service options build trust.
Customer Experience
Section titled “Customer Experience”From the Shopify ‘Thank You’ page customers are given the option to Edit their orders if they made a mistake or need to make a change. If they click to edit their order they are directed to the Corso Customer Portal and may be given the option to edit their order in the following ways:
Update their shipping address
Section titled “Update their shipping address”Customers can correct or change their address before fulfillment. The portal shows the old address and the updated one, and the change syncs directly to Shopify.
Cancel their order
Section titled “Cancel their order”If enabled, customers can cancel their order with one click. The action pushes the cancellation directly to Shopify.
Remove shipping protection
Section titled “Remove shipping protection”Customers can remove Corso Shipping Protection from their order. Customers are shown a confirmation step before the removal is finalized. Removal is irreversible.
Adjust product quantity
Section titled “Adjust product quantity”Customers can increase or decrease the quantity of items on their order. You control whether customers can add items, remove items, or both, and you set the per-line cap on how many units can be changed. If the quantity change results in a price difference, customers are redirected to complete any additional payment or receive a refund to their original payment method (or store credit, depending on your settings).
Update email
Section titled “Update email”Customers can update the email address used for order notifications. The portal shows the current email and the new one before the customer confirms the change.
Change shipping method
Section titled “Change shipping method”Customers can switch to a different available shipping method. The portal presents eligible shipping options with pricing and shows any cost difference compared to the original method. If additional payment is required, customers are redirected to complete checkout. If the new method costs less, the difference is refunded or added to store credit.
Apply a discount code
Section titled “Apply a discount code”Customers can enter a discount code to apply to their order after checkout. The portal shows the original order total alongside the new total after the discount is applied. The difference is refunded to the customer’s original payment method or added as store credit.
All text in this section (titles, descriptions, confirmation messages) is fully customizable per rule.
Admin Functionality
Section titled “Admin Functionality”Settings
Section titled “Settings”In the Order Editing settings, you can configure:
- General description and expired description text for when edits are allowed or blocked.
- Edit window to determine how long after purchase customers can make changes (e.g., 1 hour, 24 hours).
Order Editing is powered by rules that you configure. There are seven rule types:
- Cancel Order Rule
- Update Address Rule
- Remove Shipping Protection Rule
- Adjust Product Quantity Rule
- Update Email Rule
- Change Shipping Method Rule
- Apply Discount Code Rule
Each rule includes:
- Conditions: Control availability (fulfillment status, financial status, product details, customer tags, etc.).
Example: Allow only VIP customers to cancel orders. - Actions: Choose which edit type the rule enables.
- Messaging: Customize confirmation, success, and error messages.
- Notifications & Restock: For cancellation rules, decide how Shopify inventory and notifications are handled.
For the Adjust Product Quantity rule, you also configure:
- Modification type: Add only, remove only, or add or remove.
- Modification cap: The maximum number of units that can be changed per line item.
For the Change Shipping Method rule, you configure which shipping lines are available for customers to switch to.
Implementation
Section titled “Implementation”To implement Order Editing:
- Go to Settings > Order Editing in the Corso Admin.
- Configure your global descriptions and edit window.
- Create rules for the edit types you want to offer, adjusting conditions and messaging as needed.
- Test with a sample order to confirm edits sync properly to Shopify.
To implement the Order Editing Thank You Page Extension:
- Go to Settings > Checkout > Customize.
- Go to the Thank you page and click Add Block.
- Find the Corso Order Edit extension and add it.
- Enter your Customer Portal URL.
- Find this in the Corso Admin under Settings > Theme > Copy URL.
- Set your Description Text.
- Set the Title text.
- Save your thank you page.
Q: Can a customer cancel an order that is already fulfilled?
No. Shopify does not allow cancellations after fulfillment. Corso automatically prevents this scenario.
Q: Can I offer only some edit types and not others?
Yes. Each edit type is controlled by its own rule. Enable only the rules that match your policies.
Q: What if a customer edits their address multiple times?
They can update as many times as needed until the order is fulfilled.
Q: Can I limit editing to certain customers?
Yes. Use customer tags (e.g., VIP) or other conditions to control access per rule.
Q: What happens if a quantity change results in a price difference?
If the customer owes more, they are redirected to complete payment. If the new total is lower, the difference is refunded to their original payment method or added to store credit depending on your settings.
Q: Can a customer re-add shipping protection after removing it?
No. Removal of shipping protection through Order Editing is irreversible.
Q: Does updating the shipping address recalculate taxes or shipping rates?
No. Address updates through Order Editing do not trigger tax recalculations or shipping rate updates.