Creating Warranty Claims in the Corso Admin
Overview
Section titled “Overview”The Corso Admin allows you to create warranty claims directly, without requiring customers to file through the portal. This is especially useful when you are already in communication with a customer and know the details of their issue. By creating claims directly, you save time for both your team and the customer, while keeping everything tracked within Corso.
What You Can Expect
Section titled “What You Can Expect”With direct claim creation in the Corso Admin, you can:
- Quickly file a warranty claim without using the customer portal
- Save customers from extra steps and provide a smoother experience
- Update customer and shipping information on the spot
- Keep claim creation transparent in the timeline for full visibility
- Manage resolutions (refunds, replacements, repairs) directly after creating the claim
Key Features and Functionality
Section titled “Key Features and Functionality”Looking Up Orders
Section titled “Looking Up Orders”There are two main ways to locate the customer order before creating a claim:
- Order Lookup on the Warranties Page: Click Order Lookup, then enter the customer’s email and the Order / Registration Number. You can look up a product registration (for example,
#REG-12345) the same way as an order. - Quick Search (Preferred Method): Use the global search bar at the top of any page. Enter the order number to quickly pull up the customer’s order for verification.
Creating the Claim
Section titled “Creating the Claim”- Select the correct order from the lookup or search results.
- Choose Warranty. (In the admin this option is always labeled Warranty, even if your Customer Portal calls the program Guarantee.)
- Edit customer or shipping information if needed.
- Select the item(s) involved in the claim and set the quantity.
- Provide the reason and reason detail for each item (example: “Defect – broke with minimal use”).
- Optionally turn on Quick Ship to generate a return label right away, if your store has a Quick Ship return location and an EasyPost or VESYL integration set up. Quick Ship isn’t offered here for Global-e orders. Create their shipment from the claim page instead.
- Click Create Warranty Claim.
Claims you create in the admin bypass your settings for final sale and eligibility windows, so you can file a warranty claim for an item that is outside its warranty window. Each item starts with the resolution set by your Default Requested Resolution Method in Settings → Warranties, which is Warranty Review for most stores.
Once created, the claim will appear in the timeline with a note showing that it was created by your team rather than the customer.
Managing the Claim
Section titled “Managing the Claim”After submission, you can:
- Review the claim in the timeline
- Decide on a resolution method (refund, repair, replacement, etc.)
- Finalize the resolution directly in the admin
Beyond Warranties
Section titled “Beyond Warranties”This same functionality is also available for returns and shipping protection claims, giving you flexibility to handle any claim type directly in the admin.
Q: Can customers still file claims on their own?
Yes. Customers can continue to use the portal, but admin-created claims provide a faster option when you already have the details.
Q: Will the customer know if I created the claim?
Yes. The timeline will clearly show that the claim was created by the brand on the customer’s behalf.
Q: Can I create other types of claims besides warranties?
Yes. The same process applies to returns and shipping protection claims.
Q: Can I edit a claim after creating it?
Yes. You can update customer information, claim details, and resolutions at any point after creation.