Enabling Warranties in the Corso Platform

Overview

Warranties in Corso give customers a structured way to submit claims for covered products. Before you can begin processing warranty claims, you need to turn on warranties and review your warranty settings in the Corso Admin. This article covers the default setup and the settings that shape every warranty claim.

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What You Can Expect

By enabling warranties in Corso, you can:

• Offer a self-service warranty claims process through your Customer Portal
• Define a default warranty window, including a lifetime option
• Link your warranty policy so customers can review your terms
• Require photos or videos with every warranty request
• Decide whether customers can file more than one warranty claim on the same item
• Choose how approved store credit is issued and how replacement orders are named
• Customize reasons and collect additional information using custom fields and automations

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Key Features and Functionality

Turning warranties on

1. In the Corso Admin, go to Settings → Warranties.
2. Click Turn On at the top of the page.

Once warranties are on, customers can start a warranty claim from your Customer Portal (or embedded portal). You can configure every setting while warranties are off. A banner reminds you that warranties are not being offered to customers until you turn them on. To stop offering warranties, click Turn Off.

Warranty settings

• Policy URL: Link to your warranty policy page so customers can review your terms.
• Warranty Window: The default number of days a customer has to request a warranty review, counted from the date the order was fulfilled (for registrations, from the estimated purchase date). Toggle Lifetime on for products covered indefinitely. Automation rules can override this default for specific products, customers, or registration channels. See Return and Warranty Eligibility Rules.
• Require Media Upload: On by default for warranties. Customers must upload at least one photo, video, or PDF for each item. A Collect Additional Information automation can change the number of uploads, the prompt, or turn the requirement off for specific products or reasons.
• Inspections: Adds an Inspections section to warranty claims so your team can record an internal inspection before resolving an item. See Setting Up Claim Inspections.
• Allow Multiple Claims: On by default. Lets customers submit more than one warranty claim for the same item. See Allow Multiple Claims.
• Default Requested Resolution Method: What each warranty item is set to when a claim is created.
  • Warranty Review (the default, and the setting most stores use): your team reviews the item and chooses the outcome, such as a refund, gift card, replacement order, or repair.
  • Gift Card: each item starts as a store credit request, which your team can still change before finalizing.
  • Other - (Resolved Outside Of Corso): each item is marked as resolved outside Corso. Corso records the claim but does not issue refunds, store credit, or replacement orders.

E-commerce platform settings

• Gift Card Type: How store credit is issued when you resolve a warranty item with a gift card.
  • Gift Card Order: The gift card is created as an order in your store. This is the default.
  • Gift Card: The gift card is emailed to the customer with a code and balance.
• Warranty Order Prefix: The prefix added to warranty replacement orders, so you can spot them in your store. For example, a prefix of WR- produces orders such as WR-1234.

Customer-facing text

In Settings → Theme, the Warranty Customization section controls what customers see:

• Program Name: Call the program Warranty or Guarantee in the Customer Portal.
• Require Phone Number: Require a phone number when customers submit a warranty claim.
• Warranty Submission Text: The message customers see after they submit a warranty claim.

Customer experience

1. The customer looks up their order (or registration) in your Customer Portal.
2. If both returns and warranties are available, they choose between them. The warranty option uses your Program Name.
3. They select the items, then choose a reason and reason detail for each one.
4. They answer any additional questions and upload at least one photo, video, or PDF, unless an automation turns this off.
5. They confirm their contact and shipping details, review the items, and click Submit Request.

If an item is outside its warranty window, the customer cannot select it, unless an eligibility rule lets them submit it anyway. For details, see Return and Warranty Eligibility Rules.

Going live

After saving your warranty settings:

1. Open your Customer Portal (or embedded portal).
2. Submit a sample warranty claim to confirm your eligibility rules and settings work as expected.

Advanced options

• Reasons: Create warranty-specific reasons and reason details. See Reasons and Reason Groups.
• Custom Fields: Ask additional questions during the claim process (e.g., “When did the defect occur?”).
• Automations: Override default warranty windows or collect additional information based on claim conditions.

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Implementation

The default setup process is quick: turn on warranties, set your warranty window, and save your settings. From there, you can layer on customizations. For a full walkthrough of reasons, product groups, and custom fields, see Warranty Program Setup Cookbook.

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FAQs

Q: Can I set different warranty windows for different products? Yes. The Warranty Window in settings is the default. A Return or Warranty Eligibility automation can override it for specific products, customers, or registration channels.

Q: Is media upload always required? By default, yes. Every warranty item requires at least one photo, video, or PDF. A Collect Additional Information automation can change the number of uploads, the prompt, or turn the requirement off for specific products or reasons.

Q: Can warranties be enabled without a policy URL? Yes, but adding a policy URL is recommended for customer clarity.

Q: Do I have to allow multiple claims on the same item? No. Allow Multiple Claims is on by default, and you can turn it off in Settings → Warranties.

Q: Which default requested resolution method should I use? Most stores use Warranty Review. It is the only option that lets your team choose a Repair resolution, and it keeps every outcome open until you review the claim.