Returns Dashboards

Overview

Corso provides a suite of Returns Dashboards that give you clear visibility into your returns performance. Each report focuses on a specific dimension of returns data, allowing you to measure activity, financial impact, products, reasons, and operational status.

These dashboards are designed to help you:

Track claim volumes and refund exposure
Understand return reasons and product patterns
Monitor items moving through the returns process
Identify opportunities to improve your returns operation

Each section below describes one report tab and the metrics it contains. Use this as a reference to quickly find the data you care about and understand what each metric represents.

How to access

Returns Dashboards are available in the Corso Admin under Dashboards → Returns. The page displays only if returns are enabled for your store.

Metrics:

Time from order to claim – Average days between when an order was placed and when a return claim was created. Displayed as a trend tile.
Time from claim to return dropoff – Average days between claim creation and the customer dropping off the return. Displayed as a trend tile, measured by finalized date.
Time from return dropoff to delivered – Average shipping transit time for returns. Displayed as a trend tile, measured by finalized date.
Time from delivered to resolved – Average days between delivery at your return location and claim resolution. Displayed as a trend tile, measured by finalized date.
Items in transit – Number of items currently marked in transit.
Return label cost – Total shipping label cost for returns in the selected period.
Average return label cost – Average shipping label cost per return.
Items in transit over time – Chart of items in transit, by the day their label was scanned.
Ready for review reasons – Return reasons associated with items pending review.
Resolution status – Count of finalized items by resolution status.

At the top of the page, use the Date filter to set the time range for all reports on the page. Some report tabs also show a Date type selector, which lets you choose whether metrics are measured by created date, finalized date, delivered date, or in-transit date. Each report’s available date types are noted in the sections below.

Overview

Date type: Created date

Focus: High-level snapshot of return activity and pending refund exposure.

KPI tiles:

Return requests — Total return claims filed in the selected period.
Refund amount owed soon — Item value on refund-requested claims that are in transit or awaiting review.

Charts and rankings:

Focus: High-level snapshot of returns activity and impact.
Why it matters: Provides a summary of return trends, savings, and resolution mix across your store.

Returns over time — Line chart of return requests and items over the selected period.
Returns by status — Count of requests broken down by claim status.
Top reasons — The ten return reasons with the most items.
Resolutions — Item count by resolution method for resolved claims.
Item value by resolution — Total item value by resolution method for resolved claims.
Line items by resolution status — Line item count by resolution status for completed claims.

Products

Date types: Created date, Finalized date

Focus: Volume and value of returned items, with an over-time trend.

Items returned — Total item count in the selected period.
Returned item price — Total original retail value of returned items.

Charts:

Items over time — Line chart of item count over the selected period.

Reasons

Date types: Created date, Finalized date

Focus: Why customers are returning items, with detail down to sub-reasons.

Table:

Submitted reasons — Item count and requested amount by return reason. Expand any row to see reason details. Columns: Reason, Items, Requested amount.

Items

Date types: Finalized date, Delivered date, Created date

Focus: Finalized item-level summary for label cost and item value reporting.

KPI tiles:

Quantity — Count of items in the selected period.
Label cost — Total return label cost for items in the selected period.
Original item price — Total original retail value of items in the selected period.

Operations

Date type: Created date

Focus: Current operational workload — items moving through the return pipeline and claims awaiting action.

Quantity of Returns Finalized – Count of finalized return items.
Finalized Label Cost – Shipping costs associated with finalized returns.
Finalized Original Item Price – Original retail value of finalized return items.
Finalized Original Item Cost – Cost basis of returned items, calculated at each product’s current cost.
Return Items Table – Full table view of all products returned in the selected time range.
KPI tiles:
Items in transit — Count of items whose return shipment is currently in transit.
Return label cost — Total label cost for the selected period.

Charts and rankings:

Items in transit over time — Bar chart of in-transit items by the day their label was scanned, measured by in-transit date.
Ready for review reasons — Return reasons associated with items that are ready for review.
Resolution status — Item count by resolution status for completed claims.

FAQs

Q: Can I export dashboard data? Yes, most dashboards include export functionality for further analysis outside of Corso.

Q: Which report should I start with? Start with Overview for a high-level snapshot. Move to Operations to see what is actively moving through your pipeline. Use Products and Reasons to find patterns in what is being returned and why. Use Items for label cost and item value reconciliation.

Q: What does the Date type selector do? Some reports let you switch between date types to change what the date range is measured against:

Created date — When the claim was filed.
Finalized date — When the claim was resolved.
Delivered date — When the return shipment was delivered.
In transit date — When the return shipment label was scanned.

Not all date types are available on every report. Use the one that best matches your reporting needs.

Q: What’s the difference between Created Date and Finalized Date filters?

Created Date: Metrics tied to when the claim was filed.
Finalized Date: Metrics tied to when the claim was resolved.
Use whichever best matches your reporting needs.

Q: How often is data updated?
Dashboards update continuously as claims progress through their lifecycle.

Q: What happens if I pick a very long date range? The date range must start no more than the system maximum number of days before the end date. If your selected range exceeds this limit, the dashboard will prompt you to choose a shorter range.