Applying Fees by Percentage or Claim Line Item Quantity

Corso gives you flexibility when charging fees on return claims. You can set fees as a percentage of the claim value instead of a fixed amount, and you can trigger those fees based on the total quantity of items in the claim. This makes it easy to handle scenarios like large multi-size orders or bulk returns where you want to discourage excessive returns.

What You Can Expect

By using percentage-based fees and claim quantity conditions, you can:

• Tailor fee structures: Apply a percentage (e.g., 10%) instead of a fixed fee.
• Control return behavior: Add conditions like “apply a fee if more than 5 items are returned.”
• Increase fairness: Charge proportionally to the value of items being returned.
• Stay flexible: Create multiple rules and prioritize them depending on your policies.

Features and Functionality

Condition: Claim Line Item Quantity

• Add a rule condition that checks the total quantity of items in the claim, across all line items.
• Example: Apply a fee if Claim Line Item Quantity is Greater Than 5.

Percentage-Based Fees

• When setting the Fee Amount, choose Percentage instead of Fixed Amount.
• The percentage is calculated on the total value (price plus tax) of every item in the claim, including items being exchanged.
• Example: A 10% fee on a claim with $150 of items is $15.

Customizable Display Name

• Name the fee however you want (e.g., “Handling Fee” or “Restocking Fee”).
• The Display Name shows to the customer in the Deductions section of their return summary.

Rule Priority

• Create multiple fee rules for different scenarios.
• Only the first matching Apply Or Waive A Claim Fee rule applies to a claim, so fees from these rules do not stack.
• Drag and drop rules to set which rule is checked first.

Customer Experience

• Customers see their return credit, deductions, and fee before submitting.
• The fee appears in the Deductions section and is subtracted from the refund or store credit total.
• For exchanges, the fee is collected by card when the customer owes a balance. This requires the Stripe integration.

Claim View in Admin

In the claim record, you’ll see:

• Claim line items and their total value
• The fee applied, in the Money & Fees section of the claim summary
• Remaining credit issued (refund or store credit)

Implementation

To set this up:

1. Navigate to Settings > Automations in the Corso Admin.
2. Click Create and select Apply Or Waive A Claim Fee.
3. Add a Claim Line Item Quantity condition (e.g., Greater Than 5).
4. Set the Fee Amount to Percentage and enter the rate (e.g., 10).
5. Enter a Display Name for the customer portal.
6. Save, enable, and prioritize your rule.

FAQs

Q: Can I apply different percentage fees for different claim sizes?

Yes. Create multiple rules (e.g., 15% for more than 10 items, 10% for more than 5 items) and place the rule for the largest claims first. The first rule that matches is the one applied.

Q: Does the percentage apply to the total claim value or individual items?

The fee is calculated on the total value of all items in the claim, including tax. To charge a percentage on individual items, use Apply A Fee Per Line Item.

Q: Will this work for both refunds and exchanges?

Yes. Fees are deducted from refunds and store credit. On exchange-only claims, fees are only charged when the Stripe integration is connected, so the customer can pay by card.

Q: Can I still use fixed fees instead of percentages?

Yes. You can use fixed fees or mix both types across your rules.