Claim Inspections
Overview
Section titled “Overview”Claim Inspections in Corso give your team a way to review and verify items that are returned or submitted under warranty. Instead of relying only on what the customer submits, you can define inspection criteria that your team members (or third parties you give access to) must complete before finalizing a claim.
This feature helps you be more hands-on with your returns process for greater control over item quality, resale potential, or defect tracking.
What you can expect
Section titled “What you can expect”With Claim Inspections, you can:
- Customizable inspection rules: Create different inspection workflows based on claim reasons, product types, or custom field responses.
- Rep-facing only: Inspection steps are not shown to customers, but guide your internal team or warehouse staff.
- Granular verification: Collect details on condition, quality, resale readiness, or defects before closing a claim.
- Media & notes support: Reps can upload images, add comments, and assign inspection grades.
- Filter by inspection grade: On both the Returns and Warranty claims lists, use the Inspection Grade filter to narrow claims down to a specific grade or set of grades.
- Flexible use cases: Common examples include used/open-box returns or defective product claims.
Features and functionality
Section titled “Features and functionality”Automation-Based Inspections
Section titled “Automation-Based Inspections”- Rules define when inspections are required (e.g., if a customer selects “Defective Product” as the reason).
- Multiple inspections can apply to the same claim if more than one condition is met.
Representative Workflow
Section titled “Representative Workflow”- When a claim requires inspection, the rep is presented with a guided inspection form.
- Fields can include condition checks (e.g., “Is packaging intact?”), notes, custom grades, and file uploads.
Filtering by Inspection Grade
Section titled “Filtering by Inspection Grade”The Inspection Grade filter is available on both the Returns and Warranty claims list views. It is a multiselect filter, so you can select one or more grades at a time. The available options reflect the inspection grades configured for your store. Use this filter to build focused queues, such as all claims graded as damaged or all claims pending a pass grade review.
Use Cases
Section titled “Use Cases”- Used/Open Box Returns: Verify cleanliness, damage, and packaging suitability.
- Defective Product Claims: Confirm the reported defect and note quality outcomes.
- Multiple Inspections: If conditions overlap (e.g., defect + opened item), reps will see inspection requirements for both.
How to setup claim inspections
Section titled “How to setup claim inspections”- Go to Automation Rules in Corso Admin.
- Create a new rule and select Claim Inspection.
- Define the conditions (e.g., claim reason = “Defective” or custom field = “Opened/Used”).
- Add inspection questions, grades, and media requirements for reps to complete.
- Save and activate the rule.
Q: Are inspections visible to customers?
No. Inspections are for your internal team or third-party users you invite to Corso.
Q: Can I require multiple inspections on a single claim?
Yes. If more than one condition applies, reps will see each inspection workflow attached to the claim.
Q: What can reps record in an inspection?
Condition checks, inspection grade, custom notes, uploaded media, and any additional instructions you’ve defined.
Q: Who can perform inspections?
Any user in Corso with access to claims. Many brands also grant access to warehouse staff or third-party partners.
Q: How do I find all claims with a specific inspection grade?
Open the Returns or Warranty claims list and select the Inspection Grade filter. Choose one or more grades from the multiselect list to narrow your results.