Product Exchanges

Getting Started

What is it?

Product Exchanges let your customers swap one product for another directly within the return portal. Without a Product Exchange rule, customers can only exchange for another variant of the same product.

Feature Overview

Product Exchanges use product groups and Product Exchange rules to decide which items can be exchanged for one another. Group your products by Shopify tags, types, or collections, then create rules that say which returned items can be swapped for which groups.

For every setting on a rule, including price adjustments and inventory thresholds, see Advanced Exchanges.

Key Details

Product Groups Created in Settings > Product Groups. Include items grouped by tags, types, or collections. See Managing Product Groups.
Product Exchange Rules Configured in the Product Exchange section at the bottom of Settings > Returns. A rule’s conditions define which returned items it applies to, and its product groups or tags define what customers can exchange into.
Customer Experience
- Choose a new product from the products the rule allows
- Search and filter by options such as size or color, if you turn on Filter And Search
- See unavailable options grayed out
- Browse eight products per page, or four on mobile, with arrows to move between pages
Brand Controls
- Hide variants with low stock using Minimum Inventory Available to Customer
- Apply different rules to different product categories
- Choose whether customers pay or get back price differences

Key Benefits

Simple selection: Customers pick a product and variant on one screen.
Rule-based flexibility: Tailor exchange options to your catalog using product groups.
Inventory-aware: Variants below your inventory threshold are not offered when you set a threshold above 0. Set it to 0 to skip the stock check (out-of-stock variants are then offered).
Scalable: Set up once, then manage exchange options without touching every product individually.