Logiwa WMS Integration Setup and Troubleshooting
Overview
Section titled “Overview”Corso supports a custom Logiwa WMS integration that connects your return claims and RMA data with your warehouse management system.
Because this is a custom integration, the setup process is managed directly by the Corso team. This article covers how to get started and how to troubleshoot common issues once the integration is live.
Getting Started
Section titled “Getting Started”The Logiwa integration is not self-serve at this time. To enable it for your account, reach out to the Corso team directly.
Contact: [email protected]
Once you get in touch, the Corso team will:
- Collect your Logiwa credentials.
- Configure and wire up the integration on the backend.
- Confirm the connection is live and working for your account.
Note: Additional self-serve configuration capabilities are planned for future releases. As the integration continues to expand, more setup and management options will be made available directly within the Corso admin.
Troubleshooting
Section titled “Troubleshooting”Once the Logiwa integration is active, you can review RMA and claim data directly within Corso to troubleshoot issues.
Checking RMA Data on a Claim
Section titled “Checking RMA Data on a Claim”Navigate to the relevant claim in the Corso admin and review the RMA information that has been pushed to Logiwa. From there, you can confirm:
- Whether an RMA was successfully created for the claim.
- What data was sent as part of the RMA push.
Common Issue: RMA Not Created
Section titled “Common Issue: RMA Not Created”If you encounter a scenario where an RMA was not created for a claim, reach out to the Corso team for additional insight. The team can investigate the root cause and help resolve the issue.
Contact: [email protected]
Q: Can I set up the Logiwa integration myself?
Section titled “Q: Can I set up the Logiwa integration myself?”Not at this time. The integration is custom and requires the Corso team to configure it on your behalf. Additional self-serve options are on the roadmap.
Q: What information does Corso send to Logiwa?
Section titled “Q: What information does Corso send to Logiwa?”Corso pushes RMA data tied to return claims. You can review what is being sent by checking claim details in the Corso admin.
Q: What do I do if an RMA is missing?
Section titled “Q: What do I do if an RMA is missing?”Review the claim in Corso to confirm the RMA details. If something looks off, reach out to the Corso team at [email protected] for support.