Gorgias

Corso simplifies how you handle shipping issues, returns, and exchanges, allowing you to manage them all in one place. Typically, customers will directly contact Corso’s Concierge team to initiate a reorder or refund request. However, if a customer reaches out to your support team first, the Corso integration enables you to easily create reorder or refund requests on their behalf.

This guide will walk you through how to set up the integration, use the features, and manage customer claims efficiently.

Setup

To integrate Gorgias and Corso together, install the Corso Post Purchase app from the Gorgias app store.

If the integration card in Settings > Integrations displays a warning that the Gorgias app requires an update, follow the link in the warning to update the app before using the features below.

Usage

Opening a claim on behalf of one of your customers will feel completely natural and straightforward with the native Gorgias integration.

Viewing a Customer

In each customer profile view, you will find a sidebar widget displaying the customer’s three most recent orders. At the top of this widget, you can select from several options, including “Create Shipping Reorder Claim” and “Create Shipping Refund Claim.”

Choose the appropriate option based on whether you need to reorder an item due to loss, theft, or damage, or issue a refund to the customer.

The Claim Form

Next, fill out the necessary information in the form.

Notes to the Corso Team

Anything placed in the field labeled Notes to the Corso Team will be visible only to Corso team members (and your Gorgias users). Add notes for the Corso team to see, to provide Corso with any information that can help us resolve the claim more quickly.

Notes

Any notes in the Notes field will be included in the body of the email sent to the customer once the claim is created

Submitting the Claim

Click Execute to process the claim

Once the claim is successfully created, you will see a timeline update confirming the action.

Submission Failure

If claim creation fails, you will see the failure in your timeline along with one of the following errors:

// 406 - No protection purchased
// 404 - Order not found (check email and/or order number)
// 400 - Check that required fields were filled correctly

Order Details in Gorgias

With the Corso Post Purchase widget you are able to see the last 3 orders any customer has made. If you expand an order you’ll see a number of details including:

• Was Shipping Protection Purchased
• Store Name
• Order Number
• Order Name
• Order Total
• Created On
• Line Items Purchased

Return & Warranty Request Visibility

For any brands who have both Shipping Protection and the Corso apps installed on Shopify, you can see whether a Return or Warranty Claim exists on orders in Gorgias.

Click View Return Request to open the request directly in the Corso app and manage it there.

Available request statuses include:

• Open
• In Progress
• Closed Resolved
• Closed Reordered
• Closed Refunded
• Closed Denied

Create Gorgias Ticket Automation

You can automatically open a Gorgias ticket whenever a claim is created or finalized using the Create Gorgias Ticket automation rule. This keeps your support team informed without requiring manual action.

How to set it up

1. Navigate to Settings > Automations in the Corso Admin.
2. Create a new rule and select Create Gorgias Ticket as the action.
3. Choose the hook that should trigger the rule — either Claim Creation or Claim Finalization.
4. Configure the following fields:

Field	Required	Description
Sender Email	Yes	The email address of the Gorgias user associated with the ticket. No messages are sent to this address as part of ticket creation.
Subject	Yes	The subject line for the Gorgias ticket.
Body	No	The body content for the Gorgias ticket.
Tags	No	Optional tags to apply to the ticket in Gorgias.

Template variables

The Subject, Body, and Tags fields support template variables that are replaced with claim data when the ticket is created. The available variables are listed in the form itself — click any variable chip to copy it to your clipboard. The default subject uses {{claimType}} and {{claimName}} as a starting point.

5. Add any conditions you want to apply, then save the rule.

Once the rule is active, Corso creates a Gorgias ticket each time the trigger fires and a link to the ticket appears in the claim timeline in the Corso Admin.