Warranty Dashboards in Corso
Overview
Section titled “Overview”Corso’s Warranty Dashboards give you insight into how your warranty program is performing. These dashboards are designed to surface both high-level and detailed metrics so you can track claim volumes, resolution times, costs, product issues, and reasons for claims. With these tools, your team can make data-driven decisions to improve product quality, streamline operations, and manage warranty-related expenses.
What You Can Expect
Section titled “What You Can Expect”With Warranty Dashboards, you can:
- Monitor claim volumes and trends over time
- Track average resolution times and customer experience metrics
- Measure costs associated with warranty returns and labels
- Identify which products and product types drive the most claims
- Understand the most common warranty reasons and details reported by customers
- Filter dashboards by product, resolution type, or other claim details
- Export and share metrics for internal teams or manufacturers
Key Dashboards and Metrics
Section titled “Key Dashboards and Metrics”Warranty Operations Dashboard
Section titled “Warranty Operations Dashboard”High-level metrics to understand the performance of your warranty program at a glance.
Time Metrics
- Average time from order to claim submission
- Average time from claim submission to resolution
Claim Volume & Costs
- Number of claims submitted over time
- Average return label cost per claim
- Items currently in transit for return
Status Metrics
- Claims ready for review (by reason and total count)
- Resolutions broken down by type (refunds, replacements, gift cards, etc.)
Warranty Overview Dashboard
Section titled “Warranty Overview Dashboard”A broader snapshot of warranty activity and statuses.
- Quantity of warranty products claimed over time
- Breakdown of claims by status (in progress, completed, ready for review)
- Claims grouped by product type
- Top products with approved warranties
Warranty Products Dashboard
Section titled “Warranty Products Dashboard”Granular insights into claims tied to specific products.
- View metrics by created date or finalized date
- Daily claims breakdown (submitted vs. finalized)
- Totals and costs by product type, product name, and even down to variants
- Percentage contribution of each product to overall warranty claims
Warranty Reasons Dashboard
Section titled “Warranty Reasons Dashboard”Understand why customers are filing claims.
- Most common reasons and reason details (e.g., broken zipper, material defect)
- Breakdown of reasons by product type (e.g., travel packs most impacted by zipper issues)
- Tables showing product + reason + line item details for precise tracking
- Helpful for sharing with manufacturers to address recurring product issues
Filters and Customization
Section titled “Filters and Customization”All warranty dashboards include filters so you can narrow results by:
- Product
- Requested resolution
- Claim status
- Customer or order identifiers
You can also apply filters at the chart level for deeper exploration.
Q: Can I filter by product variant?
Yes. Dashboards allow filtering all the way down to product variant level.
Q: Are metrics based on when a claim is created or finalized?
Both. You can toggle between created date and finalized date depending on the analysis you want to run.
Q: Can I export dashboard data?
Yes. Tables and charts can be exported and shared externally for reporting or manufacturer communication.
Q: Are these dashboards only for warranties?
No. If you’re using the full Corso platform, you’ll also see dashboards for returns, registrations, shipping, and revenue.