Enabling Warranties in the Corso Platform
Overview
Section titled “Overview”Warranties in Corso allow you to offer customers a clear and structured way to submit claims for covered products. Before you can begin processing warranty claims, you’ll need to enable and configure warranty settings in your Corso Admin. This article covers the default setup and required steps to get warranties up and running.
What You Can Expect
Section titled “What You Can Expect”By enabling warranties in Corso, you can:
- Offer a self-service warranty claims process through your portal
- Define a default warranty eligibility window (including lifetime warranty options)
- Set your warranty policy URL for customers to reference
- Ensure product quality checks by requiring media uploads
- Decide whether multiple claims can be filed against the same item
- Customize reasons and collect additional information from customers using custom fields and automations
Key Features and Functionality
Section titled “Key Features and Functionality”Enabling Warranties
Section titled “Enabling Warranties”- Navigate to Settings in your Corso Admin.
- Scroll to the bottom to find Warranty Settings.
- Toggle the setting to Enable Warranties.
Once enabled, warranties are active and visible in your customer portal (or embedded portal).
Core Settings
Section titled “Core Settings”- Warranty Policy URL: Link to your warranty policy page so customers can review terms directly from the portal.
- Warranty Window:
- Lifetime Warranty: Toggle on for products covered indefinitely. This removes window-based eligibility checks.
- Fixed Period: Define a default time window (e.g., 90 days, 1 year). Automations can override these defaults for specific products or scenarios.
- Claim Prefix: Set a prefix for claims initiated under warranties to help with internal tracking.
- Require Media Uploads: Enabled by default to ensure customers provide photos or videos for product inspection.
- Inspections: Toggle to require product inspection by your team before approving claims.
- Allow Multiple Claims: Decide whether customers can submit more than one claim for the same item.
Example:
- ON → A backpack’s zipper breaks, is repaired, then later a buckle breaks. Customer can file another claim.
- OFF → Once a claim has been filed on an item, no further claims can be submitted for that item.
Going Live
Section titled “Going Live”After saving your warranty settings:
- Test by going to your portal URL (or embedded portal).
- Submit a sample warranty claim to confirm eligibility rules and settings are working correctly.
Advanced Options
Section titled “Advanced Options”- Custom Reasons: Create and manage warranty-specific return reasons.
- Custom Fields: Ask additional questions during the claim process (e.g., “When did the defect occur?”).
- Automations: Override default warranty windows or collect additional information based on claim conditions.
Implementation
Section titled “Implementation”The default setup process is quick: enable warranties, set your warranty window, and save your settings. From there, you can layer on customizations. For detailed steps on setting up reasons and custom fields, see Warranty Customization.
Q: Can I set different warranty windows for different products?
Yes. While the warranty window in settings is the default, automation rules can override it for specific products or scenarios.
Q: Is media upload always required?
Yes. Media uploads are a required part of the warranty claim process to validate product quality.
Q: Can warranties be enabled without a policy URL?
Yes, but adding a policy URL is recommended for customer clarity.
Q: Do I have to allow multiple claims on the same item?
No. You control this with the Allow Multiple Claims toggle in settings.