How to Set Up Free Returns and Shipping Protection

Overview

Corso allows brands to offer free returns and shipping protection to customers at checkout through a combination of Checkout Plus front-end customization and a condition-based automation rule. When a customer opts into shipping protection at checkout, Corso automatically waives the return label fee when they later file a return. This guide walks through how to configure both pieces.

What You Can Expect

By setting up free returns and shipping protection, you can:

• Offer a branded checkout experience: Customize the shipping protection widget text, description, and button copy to match your brand’s language and value proposition.
• Automate return label fee logic: Automatically waive return label fees for protected orders without any manual review.
• Charge non-protected orders consistently: Ensure customers who did not opt into protection at checkout are still charged for return labels as expected.

How It Works

The setup has two parts: customizing the front-end checkout widget and configuring the back-end automation rule.

At checkout, customers are presented with a shipping protection option powered by Checkout Plus. The widget text, description, and button copy can all be customized to reflect your brand’s messaging, such as “Free Returns + Shipping Protection” or “Protection from return fees and shipping issues.”

During the return flow, Corso evaluates whether the customer’s order was protected. A Charge for Return Label automation rule is configured with a condition that checks the protected status of the order. If the order is protected, the rule does not run and no return label fee is applied. If the order is not protected, the rule runs and the return label cost is charged to the customer.

Part 1: Customize the Checkout Widget

1. Navigate to your Checkout Plus settings in the Corso admin.
2. Locate the shipping protection widget configuration.
3. Customize the following fields to match your brand’s messaging:
   • Title (e.g., “Free Returns + Shipping Protection”)
   • Description (e.g., “Protection from return fees and shipping issues”)
   • Button text
4. Save your changes.

Part 2: Configure the Return Label Charge Rule

1. Navigate to Settings -> Automations in the Corso admin.
2. Open your existing Charge for Return Label rule, or create a new one.
3. Add the following condition to the rule:
   • Order protected by Corso equals False
4. Save and enable the rule.

With this condition in place, the rule will only charge for a return label when the order was not protected at checkout. Protected orders will bypass the rule entirely and receive a free return label.

Example Customer Experience

1. A customer checks out and opts into shipping protection.
2. Later, the customer files a return through the Corso return flow.
3. At the point where a return label would normally be charged, Corso checks whether the order is protected.
4. Because the order is protected, the Charge for Return Label rule does not apply and the customer receives a free return label.
5. A customer on a non-protected order goes through the same flow and is charged for the return label as expected.

FAQs

Can I offer free returns without shipping protection?

Yes. The condition on the rule checks whether the order is protected by Corso. You can adjust how protection is defined or apply additional conditions to match your specific setup.

Can I still charge fees for protected orders in other scenarios?

Yes. The condition only controls the Charge for Return Label rule. Other fee rules can be configured independently and are not affected by this setup.

What if I want to charge protected orders a different fee instead of a full waive?

You can create separate rules for protected and non-protected orders with different fee amounts, using the Order protected by Corso condition set to True or False accordingly.

Can I customize what the shipping protection widget says at checkout?

Yes. All widget text, including the title, description, and button copy, is customizable through Checkout Plus settings.