Product Exchanges
Getting Started
Section titled “Getting Started”What is it?
Section titled “What is it?”Product Exchanges let your customers swap one product for another directly within the return portal. With simple setup and a sleek new customer experience, it’s now easier than ever to offer one-to-one product swaps based on your rules.
Feature Overview
Section titled “Feature Overview”Product Exchanges use product groups and automation rules to determine which items can be exchanged for one another. You can group products using tags, types, or collections and set logic around which groups can be swapped.
Key Details
Section titled “Key Details”-
Product Groups
Created in Settings. Include items grouped by tags, types, or collections. -
Exchange Rules
Configured at the bottom of your Return Settings. Define what group a customer is returning from and what they’re allowed to exchange into. -
Customer Experience
- Choose a new product from the approved exchange group
- See unavailable variants grayed out
- View up to 8 products per page, with a “Next” button if more are available
- Enjoy a cleaner, variant-friendly UI during selection
-
Brand Contr
What is it?
Section titled “What is it?”Product Exchanges let your customers swap one product for another directly within the return portal. With simple setup and a sleek new customer experience, it’s now easier than ever to offer one-to-one product swaps based on your rules.
Feature Overview
Section titled “Feature Overview”Product Exchanges use product groups and automation rules to determine which items can be exchanged for one another. You can group products using tags, types, or collections and set logic around which groups can be swapped.
Key Details
Section titled “Key Details”-
Product Groups
Created in Settings. Include items grouped by tags, types, or collections. -
Exchange Rules
Configured at the bottom of your Return Settings. Define what group a customer is returning from and what they’re allowed to exchange into. -
Customer Experience
- Choose a new product from the approved exchange group
- See unavailable variants grayed out
- View up to 8 products per page, with a “Next” button if more are available
- Enjoy a cleaner, variant-friendly UI during selection
-
Brand Controls
- Add warnings when inventory is low or out of stock
- Customize rules based on product categories
- Enable exchanges for different variants or entirely different products
⭐ Key Benefits
Section titled “⭐ Key Benefits”-
Frictionless Experience:
One-page variant selection and clean UI make it easy for customers to exchange. -
Rule-Based Flexibility:
Tailor exchange logic to your catalog using custom product groups. -
Inventory-Aware:
Out-of-stock items are clearly marked; customers can only select what’s available. -
Scalable:
Set up once, then manage exchange logic without needing to touch every product individually.