Setting Up Discount Codes for Exchanges and Replacements
Overview
Section titled “Overview”When Corso processes an exchange, it creates a new order in Shopify and applies a discount code to bring that order total to zero. This keeps the original payment on the original order while marking the exchange order at $0. The Exchange Order Discount Code setting allows you to customize the specific discount code Corso uses for this purpose, giving you control over how these orders appear in Shopify and connect to your reporting or accounting systems.
What You Can Expect
Section titled “What You Can Expect”By configuring your Exchange Order Discount Code, you can:
- Align with internal reporting: Name the discount code to match your accounting or reporting conventions so zero dollar exchange orders are easy to identify and categorize.
- Improve Shopify order clarity: Ensure the discount code displayed on exchange orders in Shopify matches your team’s expectations and workflows.
- Support third-party integrations: Use a code that is recognizable to any external systems connected to your Shopify store.
How Exchange Order Discount Codes Work
Section titled “How Exchange Order Discount Codes Work”When a customer submits an exchange request and a new order is created, Corso applies a discount code to that new order to zero out the total. The customer’s original payment remains on the original order and is not affected.
For example, if a customer paid $68 for an item and later exchanges it:
- The original order still reflects the $68 payment.
- The exchange order is created at $0, with the configured discount code applied and visible in Shopify.
This behavior applies to standard exchanges as well as instant exchanges, where the new order is placed before the return is received.
Configuring the Exchange Order Discount Code
Section titled “Configuring the Exchange Order Discount Code”- Navigate to Settings -> E-Commerce Platform in the Corso admin.
- Locate the Exchange Order Discount Code field.
- Enter the discount code you would like Corso to apply to zero dollar exchange orders.
- Save your changes.
Once updated, all future exchange orders will use the new discount code. The code will be visible on the exchange order detail page within Shopify.
Where can I see the discount code applied to an exchange order?
Section titled “Where can I see the discount code applied to an exchange order?”In Shopify, open the exchange order and the applied discount code will be listed in the order details.
Does changing this setting affect existing orders?
Section titled “Does changing this setting affect existing orders?”No. The updated discount code will only apply to exchange orders created after the change is saved.
Does this affect the amount the customer pays?
Section titled “Does this affect the amount the customer pays?”No. The discount code is used internally to zero out the exchange order in Shopify. The customer’s original payment on the original order is not changed.
Is this setting required?
Section titled “Is this setting required?”Corso requires a discount code to process zero dollar exchange orders. A default code is provided, but you can customize it to fit your operational needs.