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Corso App Documentation

Charge for Exchange Order Shipping Automation

Overview

Section titled “Overview”

The Charge for Exchange Order Shipping automation allows you to bill customers for the shipping cost of their exchange orders. By default, exchange shipping costs are not charged to the customer, but with this rule you can apply charges under specific conditions and even add markups to recover or offset additional costs.

What You Can Expect

Section titled “What You Can Expect”

With this automation, you can:

  • Charge customers for exchange shipping only when it makes sense for your business.
  • Set conditional rules based on claim details, customer information, products, or order attributes.
  • Add markups to cover costs or collect additional revenue.
  • Decide between a percentage or fixed fee markup on top of shipping costs.
  • Keep control over when customers are responsible for exchange shipping fees.

This ensures flexibility in managing shipping costs while giving you the ability to create a fair and transparent return experience.

Features and Functionality

Section titled “Features and Functionality”

Rule Setup

Section titled “Rule Setup”
  1. Navigate to Automations → Charge for Exchange Order Shipping.
  2. Title the rule (e.g., “Charge for International Exchanges”).
  3. Add conditions to define when the charge applies, such as:
    • Resolution method = Exchange
    • Claim reason
    • Customer type (e.g., VIP vs. first-time)
    • Order or product information
  4. If no conditions are set, the rule applies universally to all exchanges.

Markup Options

Section titled “Markup Options”
  • You may choose whether or not to apply a markup.
  • Markup types:
    • Percentage (e.g., 20% added to the exchange shipping cost).
    • Fixed amount (e.g., $10 added).
  • If the markup toggle is off, customers are only charged the actual shipping cost.

Customer Experience

Section titled “Customer Experience”
  • When an exchange order is submitted, the defined shipping cost (plus markup, if applicable) is charged directly to the customer.
  • The fee is collected during the claim process, ensuring transparency at checkout.

Implementation

Section titled “Implementation”

To set up a Charge for Exchange Order Shipping rule:

  1. Go to Automations → Charge for Exchange Order Shipping.
  2. Create a new rule and name it.
  3. Add conditions (or leave blank to always charge).
  4. Toggle Markup if desired and choose percentage or fixed amount.
  5. Save and enable the rule.
  6. Test by submitting an exchange to confirm the correct charge applies.