Apply or Waive a Fee Modification

Overview

The Apply or Waive a Fee modification in Corso lets you dynamically charge or remove fees during a return or exchange, based on conditions you define. This gives you flexibility to apply handling fees, exchange fees, or waive charges for specific customers or scenarios.

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What You Can Expect

With this automation, you can:

• Apply fees conditionally (e.g., charge a handling fee only for variant exchanges).
• Waive fees for specific customers or claim types (e.g., VIP customers).
• Prioritize rules to control which fees are applied first.
• Customize fee labels so they appear clearly in the customer portal.
• Charge customers directly through Stripe integration for applied fees.

This automation helps balance customer experience with operational costs, while keeping the process transparent for both the brand and the customer.

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Features and Functionality

Setting Up the Rule

1. Navigate to Automations → Apply or Waive a Fee.
2. Title your rule (e.g., “Exchange Handling Fee”).
3. Define your conditions (e.g., return type, resolution method, customer tags, product information).
4. Set the fee:
   • Waived (0) – Removes any applicable fees.
   • Charged (Fixed Amount) – Applies the fee when conditions are met.

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Example Scenarios

• Apply a fee: Charge $15 for variant exchanges.
• Waive a fee: If customer tag = VIP, remove all fees.
• Tiered fees: Apply $100 fee for one type of claim, $0 fee for another.

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Prioritization

• Rules run top to bottom.
• The first rule that matches the conditions will apply.
• Drag and drop rules to adjust priority (e.g., “VIP Waive Fee” should sit above “Exchange Handling Fee”).

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Customer Experience

• Fees display on the claim summary page under Deductions.
• The title of the rule appears as the fee name (e.g., “Handling Fee” or “Exchange Fee”).
• For exchanges, customers enter payment details, and the charge is processed directly through Stripe.

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Implementation

To implement an Apply or Waive a Fee rule:

1. Go to Automations → Apply or Waive a Fee.
2. Create a rule and add conditions (e.g., Return Type = Exchange, Resolution Method = Variant Exchange).
3. Set the fee amount (or 0 to waive).
4. Save and enable the rule.
5. Arrange rules in the correct order to ensure prioritization works as intended.
6. Test by submitting a claim to confirm the correct fee behavior.

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FAQs

Q: Can I apply multiple fees at once?
Yes, but rule order matters. The first rule that matches runs first, so set priorities carefully.

Q: What happens if no rule matches?
No fee will be applied unless a global fee is defined elsewhere.

Q: How do customers pay applied fees?
Fees are charged directly during the claim submission via Stripe.

Q: Can I rename the fee for customers?
Yes. The rule title appears in the customer portal, so you can label it as “Exchange Fee,” “Handling Fee,” or any custom description.