Managing Registrations

Overview

This article explains how to manage product registrations once they’ve been submitted through the Corso app. Registrations capture customer and product information for purchases made outside of your Shopify store and can be reviewed, edited, and linked to warranty claims.

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What You Can Expect

Managing registrations in Corso provides you with:

• Visibility into customer-submitted data: Review channels, proof of purchase, product selections, and any required custom fields.
• Accuracy and flexibility: Correct product or customer information if errors are made during submission.
• Warranty claim integration: Seamlessly create or view warranty claims tied to a registration.
• Customer engagement: Add registered customers into your marketing channels (with consent) for ongoing communication.

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Key Features and Functionality

Views and Filters

• Registrations can be filtered and saved as custom views.
• Filters include:
  • Channel (e.g., Amazon, Costco, retail store)
  • Date range
  • Status

Example: View only registrations from Amazon in the last 30 days.

Registration Details

When opening a registration, you’ll see:

• Channel and submission date
• Customer information (address, estimated purchase date, etc.)
• Proof of purchase (receipt upload)
• Custom fields (e.g., serial number, opt-in, additional info)
• Selected product from your catalog

Editing and Managing Registrations

• Product corrections: If the wrong product was selected, replace it with the correct one from your catalog.
• Customer info edits: Update customer details or purchase dates if incorrect (important, as warranty timelines rely on the purchase date).
• Cancel registrations: Invalidate registrations with incorrect or fraudulent proof of purchase. Cancelled registrations cannot be used to file warranty claims.

Creating and Linking Warranty Claims

• Registrations can directly generate warranty claims.
• If a claim already exists, it will be linked within the registration.
• You can also create new claims on behalf of the customer.
• Multiple claims can be filed from a single registration if needed (e.g., multiple line items).
• All registration details, including proof of purchase, remain accessible from the linked warranty claim.

Marketing and Communication

• Customers registering products can opt in to receive marketing messages.
• This allows you to grow your customer database with verified purchasers outside Shopify.
• Automated marketing workflows can be triggered once consent is given.

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Implementation

To manage registrations:

1. Navigate to the Registrations panel in Corso Admin.
2. Use filters or views to locate specific registrations.
3. Open a registration to review proof of purchase, customer data, and product selection.
4. Take action as needed:
   • Edit product or customer information
   • Cancel invalid registrations
   • Create or view linked warranty claims
   • Leverage opt-in data for marketing campaigns

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FAQs

Q: Can a single registration have multiple warranty claims?
Yes. Registrations can be tied to multiple claims if there are multiple items or scenarios.

Q: What happens when I cancel a registration?
The registration is invalidated and can no longer be used to create warranty claims.

Q: Can I edit the customer’s purchase date?
Yes. This is especially important as warranty timelines are calculated from the purchase date.

Q: Do all registrations require proof of purchase?
That depends on your settings. If proof of purchase is required, it will be shown in the registration details.

Q: Can I create a warranty claim on behalf of the customer?
Yes. Brands can generate claims directly from a registration within Corso Admin.