Custom Fields in Registrations
Overview
Section titled “Overview”Custom fields allow you to collect additional information from customers during the registration process. They give brands flexibility to capture unique data beyond the standard customer details, product, and proof of purchase.
What You Can Expect
Section titled “What You Can Expect”By using custom fields in registrations, you can:
- Collect unique information tailored to your business needs (e.g., “Who is this product for?”).
- Choose from multiple field types including text, number, date, single-select, and multi-select.
- Require or make optional specific fields depending on their importance.
- Enhance customer profiles with richer data to support future warranty claims, service, or marketing initiatives.
Key Features and Functionality
Section titled “Key Features and Functionality”Custom Fields Library
Section titled “Custom Fields Library”- Located in your Registrations Settings.
- Allows you to create as many fields as you need.
- Each field can be configured with:
- Field type: Text, number, date, select, or multi-select
- Title and question: Clearly state what information you want to collect
- Requirement toggle: Decide if the field must be filled in to complete registration
Examples of Custom Fields
Section titled “Examples of Custom Fields”- Who is this product for? (Self, gift, household)
- How did you hear about us?
- Serial number or batch code
- Marketing opt-in checkbox
Required vs. Optional Fields
Section titled “Required vs. Optional Fields”- Required fields must be filled out before the customer can move forward in the registration flow.
- Optional fields can be skipped if the customer does not want to provide that information.
Customer Experience
Section titled “Customer Experience”- Standard registration collects essentials like name, address, phone number, purchase date, proof of purchase, and product selection.
- Custom fields appear below the basic details in the registration form.
- Required fields will block the customer from moving forward until completed.
Implementation
Section titled “Implementation”To add custom fields to registrations:
- Navigate to Registrations Settings.
- Open the Custom Fields Library.
- Create a new field by selecting the type (text, number, date, select, etc.).
- Add a title and question.
- Decide whether the field should be required or optional.
- Save the field to make it available in your registration form.
Q: How many custom fields can I create?
There is no limit—you can add as many as your business requires.
Q: What if I want to make sure customers always provide an answer?
Toggle the Required setting when creating or editing the field.
Q: Can I collect marketing opt-ins through custom fields?
Yes. Add a checkbox custom field for opt-in, and customers can consent to receive marketing messages.
Q: Where do customers see these fields?
They appear in the registration form after standard information like name, purchase date, and proof of purchase.