Kustomer Integration with Corso
Getting Started
Section titled “Getting Started”Overview
Section titled “Overview”The Corso integration with Kustomer connects your Corso claims directly into your customer service workflows.
Kustomer is a CRM platform designed to help e-commerce brands manage customer interactions and support requests in one place.
With this integration, your team can view, create, and manage returns, warranties, and shipping protection claims without ever leaving Kustomer.
The result is a streamlined support process where reps can handle claims and customer communications in a single platform.
What You Can Expect
Section titled “What You Can Expect”The Kustomer x Corso integration eliminates the need to switch between platforms, reducing friction for your support team and improving response times for customers.
By embedding Corso claim management directly in Kustomer, you can:
- Resolve issues faster by creating and managing claims during live customer conversations.
- Work more accurately with direct access to claim details, timelines, and order history.
- Use claim data in your workflows with automatic updates to Kustomer timelines and tags whenever claims are created, updated, or finalized.
- Easily manage multiple stores with a store selector for customers who have orders across different Shopify storefronts.
Features and Functionality
Section titled “Features and Functionality”1. Timeline Claim Events
Section titled “1. Timeline Claim Events”- All Corso claims, including returns, warranties, and shipping protection, are logged as timeline events in Kustomer.
- Claims appear alongside other customer interactions such as orders and messages.
2. Corso Insights Panel
Section titled “2. Corso Insights Panel”- Displays the customer’s name, email, and Shopify order history.
- Search and filter orders to quickly locate relevant ones.
- See claims linked to specific orders and click to view details directly in Kustomer.
3. Multi-Store Support
Section titled “3. Multi-Store Support”- A drop-down menu allows reps to select from multiple connected stores for customers with orders across different brands or storefronts.
4. In-Platform Claim Creation
Section titled “4. In-Platform Claim Creation”- Reps can create return, warranty, or shipping protection claims directly within the customer’s Kustomer profile.
- Full claim creation flow is available, including product selection, return reason, resolution type, and customer information.
5. Claim Management in Kustomer
Section titled “5. Claim Management in Kustomer”- View claim details, update resolutions, and finalize claims without switching to Corso Admin.
- Update claim tags and statuses in real time.
6. Automated Data Sync
Section titled “6. Automated Data Sync”- Claim changes in Corso are instantly reflected in Kustomer.
- Supports workflow automation by enabling segmentation based on claim status, tags, and finalization dates.
Implementation Steps
Section titled “Implementation Steps”If you don’t already have this integration active, follow our Kustomer Integration Setup Guide for detailed instructions.
Can I manage claims from multiple stores in one Kustomer view?
Yes. The multi-store selector lets you view and manage claims from any connected store.
Will claims still be visible in Corso Admin?
Yes. All claims remain in Corso Admin with full functionality. The integration simply adds the ability to manage them inside Kustomer.
Can I automate actions in Kustomer based on Corso claim data?
Yes. Claim updates, tags, and status changes can be used in Kustomer workflows for segmentation or automated messaging.