Warranty Repair Functionality
Overview
Section titled “Overview”Corso’s Warranty Repair functionality gives brands the ability to manage repair requests directly within warranty claims. Instead of defaulting to replacements or refunds, brands can capture when customers want items repaired and seamlessly coordinate the shipping process to repair centers. This allows for a more sustainable and customer-friendly approach to warranty management.
What You Can Expect
Section titled “What You Can Expect”With warranty repair support, brands can:
- Capture customer repair preferences during the claim submission process.
- Automatically tag claims as “Repair Requested” to help prioritize and filter cases.
- Use a dedicated “Repair” resolution type within the Corso Admin to manage repair workflows.
- Generate shipping labels to send items to repair centers, either through Corso or integrated systems.
- Keep customers updated with email notifications when shipments are created, leveraging Klaviyo Flows or manual label distribution.
This approach reduces friction in managing repairs, provides transparency for customers, and helps brands extend product life cycles while reducing waste.
Key Features and Functionality
Section titled “Key Features and Functionality”Customer Experience
Section titled “Customer Experience”- During claim submission, customers can indicate whether they’d prefer a repair.
- They can upload supporting images and additional information to assist the brand in reviewing the request.
Admin Workflow
Section titled “Admin Workflow”Tagging Repair Claims
Section titled “Tagging Repair Claims”- When customers select “Repair Requested”, claims are automatically tagged.
- Tags allow reps to quickly filter and manage repair-related claims in the claims dashboard.
Resolution: Repair
Section titled “Resolution: Repair”- Reps review claim details and media.
- If repair is approved, they can set the resolution to Repair.
- This updates the warranty status for that line item.
Shipment Creation
Section titled “Shipment Creation”- Reps generate a shipment so the customer can send the product to the designated repair location.
- Brands can select the repair destination (e.g., a dedicated repair shop).
- Shipping labels can be generated directly, pulling product weight and details from Shopify.
Customer Communication
Section titled “Customer Communication”- If Klaviyo Flows are in place, shipment events can automatically trigger email notifications.
- Alternatively, reps can download the label and provide it directly to the customer.
Repair Process Completion
Section titled “Repair Process Completion”- Once shipped, the product is sent to the repair center for service.
- The claim can then be finalized in Corso once the repair process is complete.
Q: Can customers choose repairs by default?
No. Customers can only select repairs if the brand enables this option in their warranty workflow.
Q: Do repairs replace other resolution methods?
No. Repairs are simply an additional resolution option, alongside replacements, refunds, or store credit.
Q: What if the product has no weight in Shopify?
Reps will need to manually add product weight before generating shipping labels.
Q: Can repairs be managed with multiple repair locations?
Yes. Brands can configure multiple return/repair destinations and select the appropriate one when creating a shipment.
Q: How are customers updated about repair status?
Brands can use Klaviyo Flows tied to shipment creation or provide updates manually via email or customer service channels.