Shop Now Implementation

Shop Now allows your customers to continue shopping as a way to resolve their return. Instead of ending their journey after selecting a return option, customers can seamlessly move back into your storefront with a curated shopping experience and optional incentives. This guide walks through how to set up Shop Now in the Corso Admin and how to tailor it to your brand’s preferred scenarios.

What You Can Expect

Shop Now gives your brand flexibility and control over when and how customers are offered the ability to shop during a return. With this feature you can:

• Decide which customer segments or claim types should receive the Shop Now option.
• Direct customers to any page on your storefront to continue browsing.
• Provide a credit or incentive to increase conversion and satisfaction.
• Highlight benefits that encourage customers to choose ShopNow rather than complete a traditional return.
• Configure multiple rules to support different return scenarios, customer groups, or product lines.

Overall, ShopNow helps turn returns into a new opportunity for revenue and customer retention.

Feature Details

Where ShopNow Lives in the Corso Admin

Shop Now is located in your Return Settings, right above where you set up Advanced Exchanges. This keeps all return-related automations and configurable workflows in a single, consistent location.

To access:

1. Open the Corso Admin.
2. Navigate to Settings.
3. Select Return Settings.
4. Open the Shop Now section.

From here you can add, edit, or remove ShopNow rules.

Creating and Managing Shop Now Rules

Each Shop Now configuration is rule-based, following the same automation structure used throughout Corso. You can create a single rule to cover all customers or multiple rules to handle different situations.

You can name each rule anything you want, such as:

• General Shop Now
• VIP Customers Shop Now
• Shop Now for Wrong Size Returns
• Shop Now for Tagged Orders
• Shop Now for Specific Products

Setting Conditions

Conditions control when Shop Now appears for a customer. You can offer Shop Now:

• For specific products
• For customers with certain emails or tags
• For certain orders or order tags
• For specific return reasons or claim scenarios

If you want to offer Shop Now to all customers, simply leave all conditions blank.

Configuring the Shop Now Action

Within each rule you will configure the experience the customer receives when they choose Shop Now.

Shop Now URL

Enter the URL you want customers to land on when they select Shop Now. This can be any product page, collection page, or custom landing page on your storefront.

Benefits and Incentives

You can highlight benefits that appear inside the Shop Now experience, such as:

• A shopping credit or incentive amount
• A custom label for the incentive
• Additional messaging such as:
  • Discover our newest arrivals
  • Faster resolution
  • Get more for your return

Only one incentive can be offered per rule, but you can add as many additional benefit callouts as you like.

Activation

Once your conditions, URL, and benefits are configured:

1. Toggle the rule on.
2. Save your settings.

Any customer who meets the conditions will now see the Shop Now option during their return flow.

Implementation Steps

1. Go to Settings in the Corso Admin.
2. Select Return Settings.
3. Navigate to the Shop Now section.
4. Click Add Rule or edit an existing rule.
5. Name your rule.
6. Add conditions or leave blank for all customers.
7. Set your Shop Now URL.
8. Configure any incentives or benefit messaging.
9. Toggle the rule on.
10. Save.

FAQs

Can I create multiple Shop Now rules?

Yes. Create as many rules as needed to support different segments, product types, or claim scenarios.

Do I have to offer an incentive?

No. Incentives are optional and can be removed at any time.

Where will customers see the Shop Now option?

They will see it during the claim flow once they reach their resolution choices.

Does Shop Now replace exchanges?

No. You can use Shop Now alongside traditional exchanges and Advanced Exchanges.

Can I direct customers to a custom landing page?

Yes. Any valid storefront URL can be used.