Returns Ledger
Overview
Section titled “Overview”The Returns Ledger provides a clear and detailed view of the financials behind any return or exchange claim. While the main claim view shows all details necessary to process a claim, the ledger focuses specifically on the credits, debits, and balances tied to each transaction. This gives your team transparency into how money is being managed throughout the lifecycle of a claim.
What You Can Expect
Section titled “What You Can Expect”The ledger view allows you to:
- Quickly see how credits and deductions are applied for each claim.
- Understand when a transaction results in a downsell (refund or store credit owed to the customer) or an upsell (additional payment collected).
- Access clear accounting of gift card balances, handling fees, and item costs.
- Drill into the financial side of a claim without cluttering the main claim processing page.
This functionality helps your team confirm accuracy, reconcile financials, and maintain confidence when reviewing claims.
Features and Functionality
Section titled “Features and Functionality”Accessing the Ledger
Section titled “Accessing the Ledger”- Within a claim, click the money icon with a magnifying glass to open the Returns Ledger.
Credits
Section titled “Credits”- Displays the value of returned items, including taxes.
- Includes any payments made by the customer during an upsell scenario.
Deductions
Section titled “Deductions”- Lists the cost of replacement items, handling fees, or other deductions applied to the claim.
Balance
Section titled “Balance”Shows the net result of the transaction:
- Negative balance: Indicates a refund or gift card owed to the customer.
- Positive balance: Indicates additional revenue collected, often during an upsell.
Upsell and Downsell Scenarios
Section titled “Upsell and Downsell Scenarios”- Downsell: Customer exchanges for a lower-priced item. The balance may be returned as a gift card or refund.
- Upsell: Customer selects a higher-priced item. The additional payment is processed and reflected in the ledger, often highlighted with a green badge to indicate added revenue.
Q: Do I need to use the ledger to process a claim?
No. All necessary claim details are available on the main claim page. The ledger is an optional drill-down for financial clarity.
Q: Can the ledger show payments collected through Stripe or other gateways?
Yes. Payments collected during upsell scenarios display in the credits section of the ledger.
Q: Is the ledger only for exchanges?
No. The ledger can be used for returns, exchanges, and scenarios involving gift cards, handling fees, or additional payments.