Returns Dashboards

Overview

Corso provides a suite of Returns Dashboards that give you clear visibility into your returns performance. Each dashboard focuses on a specific dimension of returns data, allowing you to measure timelines, financial impact, products, reasons, and overall trends.

These dashboards are designed to help you:

Track operational efficiency
Monitor claim volumes and refund exposure
Understand return reasons and product patterns
Identify opportunities to improve your returns process

Each section below highlights the purpose of the dashboard and breaks down the key metrics included. Use this as a reference guide to quickly find the metrics you care about and understand what they represent.

Return Operations

Focus: Timeline and operational efficiency of return claims.
Why it matters: Helps you measure how long each step of the returns journey takes, where bottlenecks exist, and how much money is tied up in pending claims.

Metrics:

Time from Order to Claim – Average days between order placed and return claim created.
Time from Claim to Return Drop-off – Average days customers take to ship back after filing a claim.
Time from Drop-off to Delivered – Average shipping transit time for returns.
Time from Delivered to Resolved – Average days it takes your team to complete the claim after receipt.
Claim Volume – Total return claims over time.
Average Return Label Cost – Average shipping label cost per return.
Return Items in Transit – Number of items currently marked “in transit.”
Potential Refund Amount Owed – Dollar value of returns in transit or delivered but not yet resolved.
Ready to Review Items – Items flagged as ready for inspection or decision.
Ready for Review Reasons – Reasons associated with items pending review.
Resolutions – Count of claims resolved by type (refund, exchange, etc.).
Altered Resolutions – Cases where the final resolution differed from the customer’s requests.

Return Inspections

Focus: Condition and outcomes of inspected return items.
Why it matters: Helps you track inspection volumes, grading quality, and how those grades influence resolutions.

Metrics:

Returns Delivered for Inspection – Count of items returned and awaiting inspection.
Resolutions for Inspected Items – How inspected items were resolved.
Inspection Count – Number of items that went through inspection.
Inspection Grades – Quality grading applied (e.g., A stock, B stock, not restockable).
Grades vs. Resolutions – Cross-reference of item quality and final resolution.
Finalized Inspections List – Table view of all completed inspections.
Inspection Grades by SKU – Product-level view of inspection outcomes.

Return Overview

Focus: High-level snapshot of returns activity and impact.
Why it matters: Provides a “30,000-foot view” of return trends, savings, and resolution mix.

Metrics:

Total Return Claims – Overall count of claims filed.
Revenue Saved – Value of claims resolved without refunds (e.g., exchanges or gift cards).
Item Return Rate – Percentage of items returned vs. purchased.
Claims Over Time – Trend of claims filed per day.
Claim Status & Resolution – Breakdown of claims in progress, completed, or under review.
Resolution Count – Count of claims resolved by type.
Claim Line Item Price by Resolution – Dollar value of items resolved by method.
Resolution Percentage – Share of resolutions by requested method.
Claim Revenue by Status & Resolution – Dollar value of claims in each stage/status.
Total Refund Amount Owed – Pending refund value for unresolved claims.
Top Returned Products – Products with the highest return counts.
Top Return Reasons – Most common reasons for return.

Return Products

Focus: Product-specific return insights.
Why it matters: Identifies products and variants driving returns to inform product, sizing, or quality improvements.

Metrics:

Finalized Returned Items – Number of items fully processed.
Items per Claim – Average quantity per claim.
Returned Item Price – Total original item value of returned products.
Daily Finalized Items – Trend of resolved items per day.
Returned Products Table – Product-level return counts, costs, and percentages.
Returned Variants Table – Variant-level return counts, SKUs, costs, and percentages.

Return Rate

Focus: Item and order return rate trends.
Why it matters: Gives you visibility into how often customers return products relative to what you sell.

Metrics:

Total Items Sold – Total units purchased.
Items Returned – Total units returned.
Item Return Rate – Percentage of items returned vs. sold.
Return Rate by Order Date – Trend view of return rate over time.
Return Rate by Product – Product-level return percentages.
Return Rate by Variant – Variant-level return percentages.

Return Reasons

Focus: Why customers are returning items.
Why it matters: Identifies root causes of returns and links reasons to resolutions, helping reduce preventable returns.

Metrics:

Return Claim Items by Reason & Resolution – Customer-selected reasons mapped to requested outcomes.
Reason Word Cloud – Visual breakdown of most common reasons.
Reason Sunburst – Hierarchical view of reasons and sub-reasons (e.g., Wrong Size → Too Small).
Submitted Claim Reasons Table – Count, value, and percentage by reason.
Reason Details Table – Breakdown of sub-reasons and quantities.
Reasons by Product Table – Product-level breakdown of return reasons.

Return Table

Focus: Tabular reporting of all returns.
Why it matters: Provides flexibility for filtering, exporting, and drilling into item-level data.

Metrics:

Quantity of Returns Finalized – Count of finalized return items.
Finalized Label Cost – Shipping costs associated with finalized returns.
Finalized Original Item Price – Original retail value of finalized return items.
Finalized Original Item Cost – Cost basis of returned items.
Return Items Table – Full table view of all products returned in the selected time range.

Implementation

No setup is required to access Returns Dashboards; they are available within the Corso Admin under Dashboards → Returns. Use filters at the top of each dashboard to narrow results by store, product, time range, or claim status.

FAQs

Q: Can I export dashboard data?
Yes, most dashboards include export functionality for further analysis outside of Corso.

Q: Which dashboard should I use first?
Start with Return Overview for a high-level snapshot, then drill into Operations for timelines, Products for item detail, and Reasons for root causes.

Q: What’s the difference between Created Date and Finalized Date filters?

Created Date: Metrics tied to when the claim was filed.
Finalized Date: Metrics tied to when the claim was resolved.
Use whichever best matches your reporting needs.

Q: How often is data updated?
Dashboards update continuously as claims progress through their lifecycle.