Return and Warranty Eligibility Rules

Overview

Return and warranty eligibility rules let you create exceptions or enhancements to your store’s standard return and warranty settings. While your default policies cover most orders, eligibility rules give you the flexibility to adjust policies for specific products, customers, or time periods (like the holiday season).

This article explains what eligibility rules are, how they work, and how to set them up to align with your store’s needs.

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What You Can Expect

With return and warranty eligibility rules, you can:

• Add customized conditions on top of your default return and warranty policies.
• Adjust eligibility windows for refunds, store credit, exchanges, or warranties.
• Offer tailored policies to VIP customers, seasonal shoppers, or specific product groups.
• Override lifetime warranties or default durations when needed.
• Create “final sale” or “ineligible” rules for specific products or promotions.
• Control priority between multiple eligibility rules to ensure the right one applies.

This flexibility helps your team enforce the right policies automatically, reduces manual decision-making, and ensures customers receive consistent experiences.

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Features and Functionality

Default Return and Warranty Settings

• Returns: Set standard windows for refunds, store credit, or exchanges (e.g., 30 days).
• Warranties: Define a standard duration (e.g., lifetime, or a set number of days like 365).

These defaults apply to all orders unless an eligibility rule overrides them.

Creating Eligibility Rules

Eligibility rules are configured through the Automations engine. When creating a new rule:

1. Name the Rule: Give it a clear label such as Holiday Policy 2025.
2. Set Conditions: Choose criteria such as:
   • Order details (purchase date, fulfillment date, etc.)
   • Product details (category, SKU, tags, etc.)
   • Registration details
   • Customer details (VIP, new customer, etc.)
3. Define Eligibility Windows:
   • Refund, gift card, or variant exchange timelines.
   • Warranty durations (override lifetime or set specific terms).
4. Optional Ineligible Footnote: Display a message (e.g., Final Sale or Holiday Sale Item) when items do not qualify.

Example: Holiday Policy

• Condition: Orders placed between October 31 and December 30.
• Policy Adjustment: Extend return window from 30 days to 60 days.
• Footnote: If expired, mark as Holiday Sale and restrict eligibility.

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Prioritization of Rules

When multiple rules exist, Corso applies them in order of priority:

• Rules can be clicked and dragged to adjust priority.
• The top rule takes precedence if a customer qualifies for multiple rules.
• Use prioritization to ensure the right customers or products get the correct eligibility (e.g., VIP overrides general rules, or “Final Sale” takes precedence).

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Implementation Steps

1. Go to Settings > Automations in your Corso Admin.
2. Select Create Rule and choose Return or Warranty Eligibility.
3. Define your rule name, conditions, and eligibility settings.
4. Add any ineligible footnotes as needed.
5. Save the rule and adjust its priority in the rules list.

For detailed implementation guidance, see our Eligibility Rule Setup Guide.

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FAQs

Q: Do eligibility rules replace my default settings?
No. They only apply when conditions are met. Otherwise, your defaults remain in effect.

Q: What happens if multiple rules apply to the same order?
The rule with the highest priority in your rules list takes effect.

Q: Can I use eligibility rules for VIP customers?
Yes. You can extend return windows, add warranties, or offer exclusive policies for VIPs or loyalty program members.

Q: Can I create rules for “final sale” items?
Yes. Add a condition tied to product details and mark the item as ineligible with a custom footnote.

Q: Do I need technical knowledge to set this up?
No. Rules are created through a no-code interface in the Automations engine.