Gift Returns
Overview
Section titled “Overview”Corso’s Gift Returns feature allows customers who received a gift to initiate a return or exchange without needing access to the purchaser’s account or email. This ensures a smooth and private experience for the recipient, while still maintaining complete visibility and control for the brand.
Gift returns are ideal for scenarios where the recipient wants to exchange or return an item without alerting the original buyer. Corso automatically captures the recipient’s updated contact information and ensures all future communication stays between the brand and the gift recipient.
What You Can Expect
Section titled “What You Can Expect”- Simple Setup – Enable gift returns with a single toggle in your Corso Admin settings.
- Custom Messaging – Add personalized instructions and text for gift recipients directly in your theme settings.
- Private Communication – Automatically update contact details so return confirmations and notifications go only to the gift recipient, not the original purchaser.
- Unified Reporting – Gift returns appear in your Admin as standard return claims, clearly labeled with both the original purchaser and the updated recipient information.
How It Works
Section titled “How It Works”1. Enable Gift Returns
Section titled “1. Enable Gift Returns”- In your Corso Admin, navigate to Returns > Settings.
- Toggle Allow Gift Returns to “On.”
2. Customize Portal Text
Section titled “2. Customize Portal Text”- Go to Theme Settings > Order Lookup.
- Update the “Gift Return Title” and other messaging to match your brand tone.
3. Gift Recipient Lookup
Section titled “3. Gift Recipient Lookup”- In the customer portal, recipients can select the Gift Return option.
- They’ll enter a postal code and order or tracking number to locate their order.
4. Update Contact Information
Section titled “4. Update Contact Information”- Before submitting the claim, recipients must enter their own email and shipping details.
- This ensures all notifications and follow-ups are sent to the gift recipient only.
5. Claim Visibility in Admin
Section titled “5. Claim Visibility in Admin”- Gift returns display in your Admin as normal return claims.
- A Gift Return indicator is shown alongside the claim.
- The claim includes both the original order and the updated contact info from the gift recipient.
Implementation
Section titled “Implementation”No advanced setup is required. Simply toggle on Allow Gift Returns in your Corso Admin and customize the theme text to guide customers through the process.
Can the gift giver see when a return is made?
No. Once the recipient updates their contact information, all email communication and return details are sent only to them.
Does this work for exchanges too?
Yes. Gift recipients can choose to return or exchange their item, following the same flow as standard returns.
How does this show up in reporting?
Gift returns are tracked like any other claim but include an indicator showing it was initiated by a gift recipient. Both the original purchaser and the recipient details are stored for visibility.
Can brands customize the lookup requirements?
Yes. You can adjust the lookup criteria and customize portal text through your theme settings.