Adjusting Item Eligibility After Claim Submission
Overview
Section titled “Overview”Corso now allows you to adjust item eligibility after a claim has been submitted. This gives your team full control to make an item eligible or ineligible directly from the Admin, even after the customer has gone through the claim flow.
This is useful in situations where a customer accidentally marks an item as ineligible (for example, selecting that an item was opened when it wasn’t) or when you need to manually restrict certain items.
What You Can Expect
Section titled “What You Can Expect”- Flexible Control – Update item eligibility for any claim after submission.
- Error Correction – Easily override accidental customer responses.
- Admin Management – Manage eligibility directly from the Order Lookup view.
How It Works
Section titled “How It Works”- Go to Order Lookup in your Corso Admin.
- Search for the customer’s order by email or order number.
- Click View Eligibility next to the item.
- Use the Reset Eligibility option to make the item eligible again, or mark it as ineligible if needed.
This feature ensures your team stays in control of every claim scenario, helping you manage exceptions quickly and keep the customer experience seamless.
Implementation
Section titled “Implementation”No setup required. This feature is automatically available in your Corso Admin under Order Lookup.
Can customers change eligibility on their own?
Section titled “Can customers change eligibility on their own?”No. Once an item is marked ineligible, only an admin can update it.
Does changing eligibility affect reporting?
Section titled “Does changing eligibility affect reporting?”Yes. Updates are reflected in your claim records and reporting automatically.