Customer Claim Visibility
Overview
Section titled “Overview”Customer claim visibility in Corso Admin provides support teams with quick insights into a customer’s claim history. By surfacing the number and type of claims tied to a customer, your team can make more informed decisions when processing new claims. This feature is especially valuable in identifying patterns that may indicate repeat issues or potential fraud.
What You Can Expect
Section titled “What You Can Expect”With customer claim visibility, you can:
- View a customer’s complete claim history across returns, warranties, and shipping claims.
- Quickly assess the number of active or resolved claims tied to a single customer.
- Identify trends, such as frequent returns or repeated shipping claims, that may impact your resolution decisions.
- Access relevant order and customer details directly within Corso Admin, synced with Shopify.
This level of visibility empowers your team to process claims more confidently while safeguarding against abuse.
Key Features
Section titled “Key Features”- Consolidated Claim Count: Each customer profile shows the total number of claims associated with that customer.
- Detailed Claim Types: See counts for returns, warranties, and shipping claims. (Note: claim visibility does not currently extend to registrations.)
- Direct Navigation: Click into any listed claim to review its details, resolution, and history.
- Synced Customer Records: Updating customer details (name, email, phone number) in Corso will automatically sync with Shopify.
- Fraud Detection Support: Spot unusual activity such as excessive shipping protection claims that may indicate misuse.
Q: Does claim visibility show registrations?
No. Claim visibility currently covers returns, warranties, and shipping protection claims only.
Q: Can I update customer details from Corso?
Yes. Any updates to customer records made in Corso (name, email, phone) will sync directly to Shopify.
Q: How should I use claim counts when resolving cases?
Claim counts provide additional context. For example, a first-time return may look routine, but if the customer has filed multiple shipping claims, it may warrant further review before processing.