Resolving Claims Outside of Corso
Overview
Section titled “Overview”Corso now includes a flexible resolution option that lets you mark any claim as resolved outside of the platform. This feature is designed for scenarios where an issue has already been handled manually—such as in a retail store, through Shopify directly, or another third-party channel—but you still want that resolution accurately reflected within Corso.
By marking a claim as resolved outside of Corso, no new orders, refunds, or gift cards will be issued, yet the claim will still appear finalized in your reporting. This keeps operational data clean and ensures every customer interaction is properly documented.
What You Can Expect
Section titled “What You Can Expect”This new functionality gives your team more control and accuracy when closing out claims.
Flexible Resolution Options
Section titled “Flexible Resolution Options”Resolve any claim manually while keeping Corso records up to date.
Accurate Reporting
Section titled “Accurate Reporting”Maintain complete visibility into which claims were handled externally without inflating totals or creating duplicate actions.
Cross-Claim Support
Section titled “Cross-Claim Support”Works seamlessly for returns, exchanges, and warranty claims.
Visual Indicators
Section titled “Visual Indicators”Each claim resolved externally includes a clear “Resolved Outside of Corso” badge for easy reference in reporting and claim summaries.
This provides a more transparent workflow for teams that often handle resolutions outside the automated platform process.
How It Works
Section titled “How It Works”-
Open the Claim
Navigate to any open return, exchange, or warranty claim in your Corso Admin. -
Edit the Resolution
Click the pencil icon next to the relevant item to open the resolution options. -
Select the Resolution Type
Choose the appropriate resolution—refund, gift card, replacement order, or other. -
Toggle “Resolved Outside of Corso”
Use the new toggle to indicate that the resolution occurred outside of Corso.When this toggle is enabled, Corso will not issue new refunds, replacement orders, or credits. The claim will automatically update to show it as resolved externally.
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Finalize the Claim
Save and complete the claim. Once finalized, you’ll see a summary showing which items were resolved externally and which were processed within Corso.
Example Scenarios
Section titled “Example Scenarios”In-Store Warranty Replacement
Section titled “In-Store Warranty Replacement”A customer brings in a damaged item to a retail store. The store issues a replacement directly. Within Corso, the brand marks the claim as “resolved outside of Corso” to record the action without generating a new order.
Manual Shopify Refund
Section titled “Manual Shopify Refund”A team member refunds an order directly through Shopify or a third-party system. Instead of canceling the claim, they mark it as resolved outside of Corso, entering the refunded amount for tracking and reporting accuracy.
Will this impact my reporting?
Section titled “Will this impact my reporting?”No. The claim remains in your reporting but is labeled as resolved externally to keep your data accurate.
Does Corso create new refunds or orders when this is enabled?
Section titled “Does Corso create new refunds or orders when this is enabled?”No. Enabling this toggle ensures Corso takes no additional actions—it simply logs the resolution.
Can I use this on any claim type?
Section titled “Can I use this on any claim type?”Yes. The feature works across returns, exchanges, and warranties, providing consistent tracking for all resolution types.