Claim Summary Overview
Getting Started
Section titled “Getting Started”Purpose
Section titled “Purpose”The Claim Summary Page gives customers a clear breakdown of what they’re returning, how much they’ll receive, and allows them to choose between a refund or store credit — all while dynamically reflecting incentives and fees based on your brand settings.
🧾 What Customers See
Section titled “🧾 What Customers See”Return Credit
Section titled “Return Credit”- Lists the items being returned.
- Shows the total return value that can be applied to refunds or exchanges.
Deductions
Section titled “Deductions”- Displays any exchanges the customer has selected (e.g., a jacket in a new size).
- Shows the remaining amount eligible for refund or store credit.
Gift Card Option
Section titled “Gift Card Option”- Store credit is pre-selected by default.
- Incentives (e.g., 20% bonus) are clearly shown and factored into the total.
- Encourages customers to keep funds with the brand.
Refund Option
Section titled “Refund Option”- If the customer chooses a refund instead:
- Incentives are removed.
- A return handling fee (if configured) is applied and shown.
- Refund total is automatically recalculated.
⚙️ Brand Customization
Section titled “⚙️ Brand Customization”You can configure:
- Incentive Percentage (e.g., 20% bonus for store credit)
- Return Handling Fees (flat fee, named fee)
- Default payout option (gift card or refund)
- Dynamic Messaging at the top of the summary
Changes made in the admin (like increasing the incentive or adjusting the fee) will instantly reflect in the customer-facing summary.
💡 Why It Matters
Section titled “💡 Why It Matters”This redesigned page simplifies the return experience by:
- Showing a real-time breakdown of all amounts
- Letting customers make informed decisions
- Giving brands full control to incentivize gift cards
- Reducing confusion and support inquiries