Applying Fees by Percentage or Claim Line Item Quantity

Corso now gives you more flexibility when charging fees on return claims. You can set fees as a percentage of the claim value instead of just a fixed amount, and you can trigger those fees based on the total quantity of items in the claim. This makes it easy to handle scenarios like large multi-size orders or bulk returns where you want to discourage excessive returns.

What You Can Expect

By using percentage-based fees and claim quantity conditions, you can:

• Tailor fee structures: Apply a flat percentage (e.g., 10%) instead of a fixed fee.
• Control return behavior: Add conditions like “apply a fee if more than 5 items are returned.”
• Increase fairness: Charge proportionally to the value of items being returned.
• Stay flexible: Create multiple rules and prioritize them depending on your policies.

Features and Functionality

New Condition: Claim Line Item Quantity

• Add a rule condition that checks the number of items in a claim.
• Example: Apply a fee if the quantity is greater than 5.

Percentage-Based Fees

• When setting the action in your rule, you can now choose “Percentage” instead of “Fixed Amount.”
• Example: Apply a 10% fee against the total claim value.

Customizable Titles

• Name the fee however you want (e.g., “Handling Fee” or “Restocking Fee”).
• The title will display to the customer in the deductions section.

Rule Stacking and Priority

• Create multiple fee rules for different scenarios.
• Drag and drop to prioritize which rule applies first.

Customer Experience

• Customers see their return credit, deductions, and handling fee before submitting.
• The deduction appears in the breakdown alongside gift card or refund totals.
• Works with both refunds and exchanges.

Claim View in Admin

In the claim record, you’ll see:

• Claim line items and their total value
• The calculated fee applied (percentage-based)
• Remaining credit issued (refund or gift card)

Implementation

To set this up:

1. Navigate to Rules in the Corso Admin.
2. Select Apply or Waive a Fee Rule.
3. Add a Claim Line Item Quantity condition (e.g., “greater than 5”).
4. Set the Action to apply a percentage-based fee (e.g., 10%).
5. Title the fee for display in the customer portal.
6. Save and prioritize your rule.

FAQs

Q: Can I apply different percentage fees for different claim sizes?

Yes. You can create multiple rules (e.g., 10% for 6–10 items, 15% for 11+ items) and prioritize them.

Q: Does the percentage apply to the total claim value or individual items?

The fee is calculated on the total claim value of all included items.

Q: Will this work for both refunds and exchanges?

Yes. The fee applies regardless of whether the customer selects a refund or an exchange.

Q: Can I still use fixed fees instead of percentages?

Yes. You can continue using fixed fees or mix both types across your rules.