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Order Hub and Program Name Customization

You can now customize how your Order Hub and programs are labeled throughout the customer portal. Whether you prefer to use the word guarantee instead of warranty, or tailor the text to better reflect your brand, this update gives you full control.


Brands can now change the default terms shown in the return/warranty hub, swap out “warranty” for other terms like “guarantee,” and update the final submission message shown to customers.


  • Order Hub Title Customization

    • Change the default label (e.g., “Returns and Warranties”) to anything you want, like “Returns and Guarantees.”
  • Program Name Customization

    • Select from different program names, such as “Guarantee,” which updates the label throughout the customer experience.
  • Submission Page Messaging

    • Customize the confirmation message customers see after submitting a request.

  • Match language to your brand (e.g., guarantee vs. warranty)
  • Clarify customer expectations with flexible terminology
  • Create a more cohesive and personalized return/warranty experience

Navigate to Admin > Theme Settings > Order Hub to update your labels and messaging.
Be sure to click Save to apply changes across the portal.