Order Editing
Corso’s Order Editing functionality gives your customers the ability to make changes to their orders after checkout while still allowing you as the brand to maintain control through flexible rules. Customers can update their shipping address or cancel an order, and you can decide when and how these options appear.
What You Can Expect
Section titled “What You Can Expect”Order Editing reduces support tickets, prevents shipping errors, and creates a better customer experience by letting customers self-manage simple fixes. At the same time, you maintain full control over what edits are possible, when they can be made, and for which customers. Key benefits include:
- Fewer customer service inquiries: Customers fix small mistakes on their own.
- Reduced fulfillment errors: Address changes before fulfillment mean fewer reshipments.
- Increased flexibility: Allow edits based on order status, customer tags, or other custom conditions.
- Better customer satisfaction: Easy cancellations or address updates build trust.
Customer Experience
Section titled “Customer Experience”From the customer portal, shoppers will see an Edit Order section. Based on your rules, they may have the option to:
Update their shipping address
Section titled “Update their shipping address”Customers can correct or change their address before fulfillment. The portal shows the old address and the updated one, and the change syncs directly to Shopify.
Cancel their order
Section titled “Cancel their order”If enabled, customers can cancel their order with one click. The action pushes the cancellation directly to Shopify.
All text in this section (titles, descriptions, confirmation messages) is fully customizable.
Admin Functionality
Section titled “Admin Functionality”Settings
Section titled “Settings”In the Order Editing settings, you can configure:
- General description and expired description text for when edits are allowed or blocked.
- Edit window to determine how long after purchase customers can make changes (e.g., 1 hour, 24 hours).
Order Editing is powered by rules that you configure. There are two main rule types:
- Cancel Order Rule
- Update Address Rule
Each rule includes:
- Conditions: Control availability (fulfillment status, financial status, product details, customer tags, etc.).
Example: Allow only VIP customers to cancel orders. - Actions: Choose whether the rule enables cancellations or address updates.
- Messaging: Customize confirmation, success, and error messages.
- Notifications & Restock: Decide how Shopify inventory and notifications are handled after cancellations.
Implementation
Section titled “Implementation”To implement Order Editing:
- Go to Settings > Order Editing in the Corso Admin.
- Configure your global descriptions and edit window.
- Create rules for Cancel Order and/or Update Address, adjusting conditions and messaging as needed.
- Test with a sample order to confirm edits sync properly to Shopify.
Q: Can a customer cancel an order that is already fulfilled?
No. Shopify does not allow cancellations after fulfillment. Corso automatically prevents this scenario.
Q: Can I offer only address updates and not cancellations?
Yes. Rules can be enabled independently.
Q: What if a customer edits their address multiple times?
They can update as many times as needed until the order is fulfilled.
Q: Can I limit editing to certain customers?
Yes. Use customer tags (e.g., VIP) or other conditions to control access.