Return Reasons by Product

Getting Started

Overview

Not all products are returned for the same reasons. A jacket might be sent back due to a poor fit, while a bag may be returned because of a broken zipper. Displaying the same generic return reasons across all products can lead to a confusing customer experience and unreliable return data.

With Corso, you can assign product-specific return reasons by using Product Groups and Reason Groups, ensuring more relevant options for customers and more accurate insights for your team.

Why This Matters

Enhances the customer experience by showing only relevant return reasons
Helps your team identify product-specific trends
Improves operational efficiency and reduces support friction

Step-by-Step Implementation

1. Understand the Use Case

Start by identifying where product-specific return reasons would make a difference.
Example: Jackets may be returned due to sizing issues, while bags may be returned for material defects.

Tailoring return reasons ensures better clarity for your customers and more useful tracking for your team.

2. Create Product Groups

Go to Corso Admin → Settings → Product Groups
Create groups based on tags, types, or collections
Example: Use the tag bags to group all bag products under “Bags”

3. Build Your Return Reason Library

Navigate to Corso Admin → Settings → Reasons
Set up your library with both general and product-specific reason groups
Example: Create one group for “Jackets” and another for “Bags”

4. Assign Product-Specific Return Reasons

Add a title and select the applicable claim types (e.g., returns, warranties)
Link each reason group to a specific product group
Include only the return reasons that apply to each category

5. Add Sub-Reasons for Deeper Insight

For more detailed data, include follow-up questions or sub-reasons.

Example for Bags:

Zipper is broken
Fabric is torn
Hardware is damaged

6. What Customers Will See

Customers will only see return reasons relevant to the product they’re returning.
Even if the order contains multiple products, each item will display its own tailored options.

Example:

Jackets display size-related return reasons
Bags display material or functionality-related issues

7. Key Benefits

Greater clarity and ease during the return process
Cleaner, more segmented data for analysis
Faster identification of recurring issues (e.g., zipper failures on bags)

8. Final Recap

Use Product Groups to organize similar products
Use Reason Groups to define specific return reasons
A simple setup that delivers long-term value in both customer experience and operational reporting

FAQs

Can I customize return reasons for warranty claims?
Yes. You can assign reason groups to product groups with the claim type set to “warranty.” This allows you to display specific reasons tailored for warranty-related issues.

Need Help?

Reach out to your Corso Customer Success Manager or contact support for setup assistance.