Corso Post Purchase Emails in Klaviyo

Getting Started

Corso Post-Purchase Emails in Klaviyo

If you’re using Corso Shipping Protection, you can use Klaviyo to dynamically show a Corso info snippet in your order confirmation and delivery emails, but only when a customer actually purchased protection.

This avoids confusing unprotected customers while helping protected customers easily file a claim.

Why Add Corso to Your Klaviyo Emails?

✅ Reduce support load – Protected customers contact Corso directly, not your team
✅ Clear guidance – Customers know where to go for help, right inside the email
✅ Dynamic logic – Snippet only shows if protection was purchased

Where to Add the Snippet

You can add the Corso snippet to:

Order Confirmation Emails
Order Delivered Emails (only works with product-based protection)

Setup Instructions

Option A: If you use the Product method (Corso is added as a line item)

Use Case:
You’re using the protection as a product, added to the cart at checkout.

Klaviyo Flow Setup:
Trigger: Placed Order (Shopify metric)

Snippet Logic:
Important Note: In this snippet there are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% for item in event.extra.line_items %}
  {% if item.vendor == "Corso" %}
    <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
      <div style="text-align: center; margin-bottom: 10px;">
        <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
      </div>
      <div>
        Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to <a href="https://app.stg.corso.com/swaseys/reorder/{{ event.extra.id|default:'' }}">app.corso.com.</a>
        If you don't want your shipment protected or if this was added by mistake, <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order_number|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.email|default:'' }}">opt out here</a>.
      </div>
    </div>
  {% endif %}
{% endfor %}

Option B: If you use Shipping Plus (protection via shipping rate)

Use Case:
You’re offering protection through the shipping rate, not as a product.

Klaviyo Flow Setup:
Trigger: Placed Order (Shopify metric)

Snippet Logic:
Important Note (same as above): There are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% if "rateKind\":\"plus" in event.ShippingRate %}
  <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
    <div style="text-align: center; margin-bottom: 10px;">
      <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
    </div>
    <div>
      Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to
      <a href="https://app.corso.com/STORENAME/reorder/{{ event.extra.id|default:'' }}">app.corso.com</a>.
      If you don't want your shipment protected or if this was added by mistake,
      <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order_number|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.email|default:'' }}">opt out here</a>.
    </div>
  </div>
{% endif %}

This displays the snippet only when the customer selected a protected shipping rate (where rateKind is “plus”).

Option C: For Order Delivered Emails (Product method only)

Use Case:
You want to show the Corso snippet in a “Your order has been delivered” email, but this only works if you use the product method.

Klaviyo Flow Setup:
Trigger: Delivered Shipment (Shopify metric)

Snippet Logic:
Important Note (same as above): There are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.fulfillment.order_id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% for item in event.extra.fulfillment.line_items %}
  {% if item.vendor == "Corso" %}
    <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
      <div style="text-align: center; margin-bottom: 10px;">
        <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
      </div>
      <div>
        Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to <a href="https://app.stg.corso.com/swaseys/reorder/{{ event.extra.fulfillment.order_id|default:'' }}">app.corso.com.</a>
        If you don't want your shipment protected or if this was added by mistake, <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order.name|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.order.customer|lookup:'$email'|default:'' }}">opt out here</a>.
      </div>
    </div>
  {% endif %}
{% endfor %}

Note: This event does not include shipping rate info, so Shipping Plus logic won’t work here.

Need Help?

If you need help setting up a snippet, editing templates, or troubleshooting an event preview, just reach out to the Corso team. We’re happy to help.