Corso Post Purchase Emails in Klaviyo

Getting Started

Corso Post-Purchase Emails in Klaviyo

If you’re using Corso Shipping Protection, you can use Klaviyo to dynamically show a Corso info snippet in your order confirmation and delivery emails, but only when a customer actually purchased protection.

This avoids confusing unprotected customers while helping protected customers easily file a claim.

Why Add Corso to Your Klaviyo Emails?

✅ Reduce support load – Protected customers contact Corso directly, not your team
✅ Clear guidance – Customers know where to go for help, right inside the email
✅ Dynamic logic – Snippet only shows if protection was purchased

Where to Add the Snippet

You can add the Corso snippet to:

Order Confirmation Emails
Order Delivered Emails (only works with product-based protection)

Setup Instructions

Option A: If you use the Product method (Corso is added as a line item)

Use Case:
You’re using the protection as a product, added to the cart at checkout.

Klaviyo Flow Setup:
Trigger: Placed Order (Shopify metric)

Snippet Logic:
Important Note: In this snippet there are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% for item in event.extra.line_items %}
  {% if item.vendor == "Corso" %}
    <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
      <div style="text-align: center; margin-bottom: 10px;">
        <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
      </div>
      <div>
        Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to <a href="https://app.stg.corso.com/swaseys/reorder/{{ event.extra.id|default:'' }}">app.corso.com.</a>
        If you don't want your shipment protected or if this was added by mistake, <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order_number|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.email|default:'' }}">opt out here</a>.
      </div>
    </div>
  {% endif %}
{% endfor %}

Option B: If you use Shipping Plus (protection via shipping rate)

Use Case:
You’re offering protection through the shipping rate, not as a product.

Klaviyo Flow Setup:
Trigger: Placed Order (Shopify metric)

Snippet Logic:
Important Note (same as above): There are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% if "rateKind\":\"plus" in event.ShippingRate %}
  <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
    <div style="text-align: center; margin-bottom: 10px;">
      <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
    </div>
    <div>
      Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to
      <a href="https://app.corso.com/STORENAME/reorder/{{ event.extra.id|default:'' }}">app.corso.com</a>.
      If you don't want your shipment protected or if this was added by mistake,
      <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order_number|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.email|default:'' }}">opt out here</a>.
    </div>
  </div>
{% endif %}

This displays the snippet only when the customer selected a protected shipping rate (where rateKind is “plus”).

Option C: For Order Delivered Emails (Product method only)

Use Case:
You want to show the Corso snippet in a “Your order has been delivered” email, but this only works if you use the product method.

Klaviyo Flow Setup:
Trigger: Delivered Shipment (Shopify metric)

Snippet Logic:
Important Note (same as above): There are 2 things you need to edit to your specific store:

App.corso.com – Alter the URL to your brand’s specific customer portal URL
Go to the Corso Admin > Settings > Shipping Claims and copy the URL
Replace {{order.id}} with {{ event.extra.fulfillment.order_id|default:'' }}
Add company name to Opt Out Link

In the forms.clickup.com URL, you will see STORE+NAME. Swap that for your brand’s name.

Example: ...What+store+did+you+order+from%3F=Ten+Thousand
Only use the + to separate words if your brand name is more than one word

{% for item in event.extra.fulfillment.line_items %}
  {% if item.vendor == "Corso" %}
    <div style="border-top: 1px solid #CCC; border-bottom: 1px solid #CCC; padding: 20px 20px;">
      <div style="text-align: center; margin-bottom: 10px;">
        <img style="width: 100px;" src="https://cdn.corso.com/img/corso-logo.png" />
      </div>
      <div>
        Your package is protected by Green Shipping Protection. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go to <a href="https://app.stg.corso.com/swaseys/reorder/{{ event.extra.fulfillment.order_id|default:'' }}">app.corso.com.</a>
        If you don't want your shipment protected or if this was added by mistake, <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=COMPANY+NAME&What+is+the+order+number%3F={{ event.extra.order.name|default:'' }}&What+is+the+email+address+on+the+order%3F={{ event.extra.order.customer|lookup:'$email'|default:'' }}">opt out here</a>.
      </div>
    </div>
  {% endif %}
{% endfor %}

Note: This event does not include shipping rate info, so Shipping Plus logic won’t work here.

How these links work

The links included in Options A, B and C are all deep links that will take the customer directly into their specific order within the Corso portal. Since the URL includes the orderId, the customer won’t have to look up the order manually with their order number or email making for a much better customer experience.

Need Help?

If you need help setting up a snippet, editing templates, or troubleshooting an event preview, just reach out to the Corso team. We’re happy to help.