How to Add the Corso Snippet to Shopify Order Confirmation Emails

Getting Started

How to Add the Corso Snippet to Shopify Order Confirmation Emails

You can add a Corso snippet to your Shopify order confirmation email that displays only when a customer purchases Package Protection—whether it’s through the product or shipping rate method.

This snippet gives customers clear instructions on how to file a claim or contact Corso, helping reduce your support load and improving the post-purchase experience.

Why Add This Snippet?

✅ Automatically routes shipping claims to Corso
✅ Gives protected customers clear next steps
✅ Reduces customer support tickets for your team

How to Add the Snippet in Shopify

1. Go to Notification Settings

In your Shopify admin, navigate to:
Settings > Notifications > Order Confirmation

2. Choose Where to Place the Snippet

Scroll through the HTML email template and find where you’d like to place the Corso message.

We recommend placing it just below the “Visit our store” button in the default template.

3. Paste in the Snippet

Use the version provided in the knowledge base or provided by your Corso onboarding team. It should look something like this:

<!--Corso Code Start-->
        {% for line in subtotal_line_items %}
        {% for vendor in line.product.vendor %}
        {% if vendor contains 'Corso' or order.attributes._corsoSpGuarantee == 'true' %}
        {% assign hasCorso = true %}
        {% break %}
        {% endif %}
        {% endfor %}
        {% endfor %}
        {% if hasCorso %}
        <tr>
          <td>
<div style="padding: 20px; margin: 0 auto; border-top: 1px solid #DDD; border-bottom: 1px solid #DDD; max-width: 560px; width: 100%; box-sizing: border-box; text-align: center;">
    <div style="padding-bottom: 10px;">
      <img style="width: 80px; max-width: 100%;" src="https://corso-media.sfo3.cdn.digitaloceanspaces.com/img/Corso_Horizontal-Lockup_Black.png" alt="corso logo" title="corso logo">
    </div>
    <p style="color: #777; line-height: 150%; font-size: 16px; margin: 0; padding: 0 10px;">
      Thanks for choosing a Corso shipping option. Should you have any shipping issues with lost, damaged, missing, or stolen items, simply go <a href="https://corso-sandbox-extension-test.myshopify.com/pages/manage-your-order?order_id={{order.id}}" style="color: #007bff;">here</a>. If you don't want streamlined resolutions for shipping issues or if this was added by mistake, <a href="https://forms.clickup.com/42065550/f/183qme-6271/JLVXFC17A70G600A8N?What+store+did+you+order+from%3F=Carl's+Surf+Shop&What+is+the+order+number%3F={{order_number}}&What+is+the+email+address+on+the+order%3F={{customer.email}}" style="color: #007bff;">please contact us</a>.
    </p>
  </div>
          </td>
        </tr>
        {% endif %}
<!--Corso Code End-->

4. Customize the URLs

You’ll need to update two parts of the snippet:

Claim link:
Replace your-brand with your Corso slug
(Found in Corso Admin under Settings > Shipping Claims)

Form link:
Replace Your+Store+Name with your actual store name
(Use + between words if your store name has spaces)

5. Save and Preview

Once you’ve added the snippet:

• Click Save in Shopify
• Use the “Preview email” button
• Or inspect the email using your browser’s developer tools to confirm the snippet appears correctly

Note: The snippet will only display when the order includes a Corso-protected shipping line or the Corso product (vendor = Corso). It will not show for unprotected orders.

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Need Help?

We’re happy to help you customize and place this snippet. If you’d prefer our team to handle this setup or need assistance finding your Corso URLs, just reach out.