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Corso App Documentation

Zendesk

Corso can easily integrate with Zendesk as your customer ticketing system.

Corso Shipping Protection is a service that provides brands with peace of mind by protecting their customers’ shipments against loss, damage, and delays. The service also offers carbon offsets to help brands reduce their environmental impact.

Zendesk is a customer service platform that helps businesses provide better support to their customers. The platform includes a variety of features, such as ticketing, live chat, and knowledge base.

The Corso and Zendesk integration allows brands to manage their Corso protection cases directly from Zendesk. This integration makes it easy for brands to track cases, communicate with customers, and resolve issues quickly and efficiently.

The integration also includes a number of features that help brands improve their customer service, such as:

  • Create claims on protected orders on behalf of the customer
  • View customer orders, and those that are protected with Shipping Protection
  • Search for orders by customer emails

How to Implement

Important: Currently this integration supports Shopify stores

  1. Install Shipping Protection from the Shopify app store

    Install shipping protection app screenshot

  2. Install Shopify for Zendesk from the Zendesk marketplace

    Install Shopify for ZenDesk

  3. Install Shipping Protection by Corso app in Zendesk Marketplace

    Install Shipping Protection by Corso for Zendesk

  4. Congrats! You should now see Shipping Protection as downloaded app in your Zendesk Apps and Integrations.

    Congratulations, it is installed screenshot

How to use the Corso Integration in Zendesk

  1. Navigate to Zendesk and select a ticket

    Ticket selection screenshot

  2. Open apps on the right and open Shipping Protection

    Opening GSP app screenshot

  3. Find the order you want to file a claim for, and click the ’+ Claim’ button

    Adding a claim screenshot

  4. Complete the Corso Reorder Request

    Complete request screenshot

  5. Congrats! You have successfully (and quickly) filed a claim through the Corso Zendesk integration

Summary

The Corso and Zendesk integration is a powerful tool that can help brands improve their customer service and protect their customers’ shipments. The integration makes it easy for brands to track cases, communicate with customers, and resolve issues quickly and efficiently. It also eliminates the need for brands to manually track Corso protection cases, which can save brands time and money. Additionally, the integration provides brands with visibility into their Corso protection cases, which helps brands to identify trends and make informed decisions about their shipping policies.