Gorgias

Corso simplifies how you handle shipping issues, returns, and exchanges, allowing you to manage them all in one place. Typically, customers will directly contact Corso’s Concierge team to initiate a reorder or refund request. However, if a customer reaches out to your support team first, the Corso integration enables you to easily create reorder or refund requests on their behalf.

This guide will walk you through how to set up the integration, use the features, and manage customer claims efficiently.

Setup

To integrate Gorgias and Corso together, install the Corso Post Purchase app from the Gorgias app store.

Usage

Opening a claim on behalf of one of your customers will feel completely natural and straightforward with the native Gorgias integration.

Viewing a Customer

In each customer profile view, you will find a sidebar widget displaying the customer’s three most recent orders. At the top of this widget, you can select from several options, including “Create Shipping Reorder Claim” and “Create Shipping Refund Claim.”

Choose the appropriate option based on whether you need to reorder an item due to loss, theft, or damage, or issue a refund to the customer.

The Claim Form

Next, fill out the necessary information in the form.

Notes to the Corso Team

Anything placed in the field labeled Notes to the Corso Team will be visible only to Corso team members (and your Gorgias users). Add notes for the Corso team to see, to provide Corso with any information that can help us resolve the claim more quickly.

Notes

Any notes in the Notes field will be included in the body of the email sent to the customer once the claim is created

Submitting the Claim

Click Execute to process the claim

Once the claim is successfully created, you will see the following timeline update:

Submission Failure

If claim creation fails, you will see the failure in your timeline along with one of the following errors:

// 406 - No protection purchased
// 404 - Order not found (check email and/or order number)
// 400 - Check that required fields were filled correctly

Order Details in Gorgias

With the Corso Post Purchase widget you are able to see the last 3 orders any customer has made. If you expand an order you’ll see a number of details including:

• Was Shipping Protection Purchased
• Store Name
• Order Number
• Order Name
• Order Total
• Created On
• Line Items Purchased

Return & Warranty Request Visibility

For any brands who have both Shipping Protection and the Corso apps installed on Shopify, you can see whether a Return or Warranty Claim exists on orders in Gorgias. The following Claim Details are displayed:

Click View Return Request to open the request directly in the Corso app and manage it there.

Available request statuses include:

• Open
• In Progress
• Closed Resolved
• Closed Reordered
• Closed Refunded
• Closed Denied