Install the Corso App
The Corso App is designed for a seamless installation process, available directly from the app marketplace of your e-commerce platform. During installation, several steps are automatically handled:
- The Corso implementation team is notified of the installation.
- Corso products are added to your product inventory, allowing customers to add Shipping Protection or Carbon Offset to their cart before checkout.
- Immediate access to the admin dashboard and app settings is granted.
Approve App Subscription
Corso will collect funds including software fees and other expenses as you use the app, according to your software agreement. One of the ways these fees are collected is through a Shopify app subscription.
After installation, you will need to accept the billing subscription to activate Shipping Protection for your customers. This subscription process is required by your e-commerce platform to facilitate monthly invoicing.
The process works as follows:
- Orders: Customers who add Shipping Protection or Carbon Offset to their order are charged like any other product in your inventory.
- Service: Corso handles all support for shipment issues, including reorders or refunds.
- Insights: Track all activity via the Corso Merchant Dashboard, where you can also submit reorder requests.
- Invoice: At the end of each month, you will be billed for all Shipping Protection or Carbon Offset products purchased. This covers support services, platform fees, carbon offset investments, and technology costs.
Click here for additional information about this setup step.
Dashboard
The Corso dashboard provides a comprehensive overview of orders, including the number of reorders requested and CO2 offset metrics. You can access current and previous order shipping protection statuses and submit reorder requests directly through the dashboard. The search function allows you to locate orders by last name or order number, simplifying support workflows.
This intuitive dashboard empowers you to handle shipping-related issues internally, ensuring efficient management of customer needs.
Configure a Shipping Provider
If you are using the returns and warranties functionality of the Crew app, it will automatically handle various tasks such as generating return labels, etc. To allow this automation, Corso must be integrated to your shipping provider.
If you are only using the shipping protection functionality, this configuration can be skipped.
Click here for additional information about this setup step.
Gift Card Setup
If you plan on allowing your customers to receive a gift card on a return, you will need to do some additional setup.
You can follow the process as outlined here.
Email Setup
There are various setup steps to perform to get email working well.
You can customize the Shopify order confirmation email to mention Corso shipping protection or the returns process. This will allow you to explain how shipping protection works, provide a link to open a claim, etc.
During the return and warranty process, various emails are sent to the customer. You can configure those emails including setting up the “from” email address, and selecting which process-based emails you want to have delivered to the customer.
If you use an ESP (Email Service Provider), you can set email delivery up for Klaviyo and for Sendlane.