Install the Corso App
The Corso App is designed for a seamless installation process, available directly from the app marketplace of your e-commerce platform. During installation, the Corso implementation team is notified of the installation and you’ll get access to the admin and app settings to get started right away.
Approve App Subscription
Section titled “Approve App Subscription”Corso will collect funds including software fees and other expenses as you use the app according to your software agreement. One of the ways these fees are collected is through a Shopify app subscription.
After installation, you will need to accept the billing subscription to activate Shipping Protection for your customers. This subscription process is required by your e-commerce platform to facilitate invoicing.
For those using our shipping protection service, you will receive a weekly invoice for the following:
For monthly payment plans that don’t include shipping protection, you will receive a flat monthly bill at the first of the month.
Configure a Shipping Provider and Shipping Location (For returns and warranties)
Section titled “Configure a Shipping Provider and Shipping Location (For returns and warranties)”If you are using the returns and warranties functionality of the Corso app, it will automatically handle various tasks such as generating return labels, automating flows, etc. To allow this automation, Corso must be integrated to your shipping provider.
If you are only using the shipping protection functionality, this configuration can be skipped.
Then navigate to the Corso admin settings and click on “Shipping Policies” to create a return location and assign a shipping policy.
Gift Card Setup
Section titled “Gift Card Setup”If you plan on allowing your customers to receive a gift card on a return or shipping issue claim, you will need to create a gift card.
Email Setup
Section titled “Email Setup”There are various setup steps to perform to get email working well.
You can customize the Shopify order confirmation email to mention Corso shipping protection or the returns process. This will allow you to explain how shipping protection works, provide a link to open a claim, etc.
During the return and warranty process, various emails are sent to the customer. You can configure those emails including setting up the “from” email address, and selecting which process-based emails you want to have delivered to the customer.
If you use an ESP (Email Service Provider), you can set email delivery up for Klaviyo and for Sendlane.
Everything Else
Section titled “Everything Else”The above steps are just the basics to get started. The Corso admin will help you configure everything else according to your shipping, return, and warranty policies. Our team is always here and available to assist.