Allowing Customers to Keep an Item
By using the ‘Allow Customer to Keep Item’ automation, brands have the ability to customize when customers need to send the item back as part of the return, and when they do not. By leveraging automation conditions, they can determine which returns require item(s) to be returned or not.
How to Setup
Navigate to the Automation rules from within the Corso app, and create a new rule
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Enter a Rule Name
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Set a priority
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Choose Matches ALL/ANY of the following
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Add Conditions
In this example we are identifying any orders where the product has a tag of ‘No Return Required’.
Examples
Merchant never wants the item back
In this scenario the merchant doesn’t ever want the customer to send the item back as part of resolving the claim (i.e. it’s more expensive to have them pay to ship it back instead of just sending a new one, the item is used and can’t be resold, etc). The timeline will show that a product marked as not required to be returned will be added for any items that fall into this category.
Merchant Reviews Claim before Providing a Return Label
In this scenario the merchant doesn’t want to automatically provide a label. Instead, they set up this automation which will trigger the claim creation which they can view in the Merchant Admin and determine whether they want to have the customer send the item back or not. If they decide they need the customer to send it back, they can generate a label in the Merchant Admin to send to the customer.
Text Customization
Return Not Required Submission Text
This appears on the overview page after a claim has been submitted for line items that are not required to ship back.
Warranty Submission Text
This appears on the overview page after the claim has been submitted on warranty line items.
How to Setup Text Customization
Navigate to Settings > Theme > Text Customization
