Shipping Policies

There are two different components to the Shipping Policy settings - Return Locations, and Policy Automations. Together, these concepts give us powerful capabilities around how returned merchandise is shipped back.

Return Locations

Adding Locations

Each return needs to be associated with a return location, which is a location where items will be returned as part of a claim.

To add a return location, click the “+Add Return Location” button. Adding a new location will mean populating the following fields:

• Internal Name: This is the name that will show up within the Corso app. It’s not shown to customers.
• Customs Signer Name: When this optional field is filled out, it will be the name listed as the signer for the purposes of customs and imports.

The rest of the fields are for the address associated with the return location.

Editing Locations

Locations can be edited with the edit button, or deleted with the delete button.

Return Shipping Policy Automations

Return policy automations can be created or edited just like other automations.

You can control where returns are shipped to, as well as what return methods (shipping label, packing slip) are made available based on a variety of conditions that you can set. With these together, you can set return shipping policies such as:

• When an order was purchased on a non-Shopify sales channel (such as Facebook or Instagram), only issue a packing slip, rather than offering a label.
• For orders outside the United States, only offer a packing slip.
• When an order was sent to an address in California, send any returns to the California return center.

Return policies can be created, or existing ones can be edited.